About the opportunity:

This position is responsible for delivering exceptional customer service and ensuring the efficient coordination of vehicle servicing. The successful candidate will undertake the below:

• Providing the ultimate customer service experience to our clients face to face
• Building and maintaining positive customer and employee relationships
• Maintaining regular contact with our customers to provide updates
• Communicating with internal department teams to make sure all vehicles are completed and ready on time for our customers as promised
• Handling customer concerns and complaints with prompt solution based outcomes
• Offering accurate estimates for customers requiring additional work or repairs
• Ongoing training and development. If you have the desire to grow we will get you there

About you:

To succeed in this role, you’ll bring a genuine focus on customer care, strong communication skills, and the confidence to make decisions while keeping things moving in a busy environment. You will demonstrate:

• Proven experience as a Service Advisor highly desired, or experience in Banking, Real Estate or customer facing roles
• Excellent customer service with well-developed verbal and written communication skills
• A proactive person who presents professionally
• Experience in a department where KPIs are used
• Experience with Pentana Solutions (Reynolds & Reynolds) highly desired but not essential
• Ability to sell additional work as required
• Someone who can work autonomously but thrives when part of a team
• Love a fast paced, yet fun environment

Benefits:

This is an exciting opportunity for someone who values growth, contribution, and the opportunity to build a meaningful career. Other benefits include:

• Embrace development and mentoring from your team, fostering personal and professional growth!
• Access hundreds of discounts using our exclusive reward platform
• Join a company that continues to grow and expand in the Auto industry
• Paid parental leave to support you and your family

Join Frizelle Sunshine Automotive, a proud Australian-owned business and part of the Peter Warren Automotive Holdings family. We represent some of the finest vehicle brands and offer a complete range of services, including expert mechanical servicing, to cover all aspects of vehicle ownership. With over 900 dedicated employees across multiple locations, our team is built on a foundation of extensive industry knowledge, outstanding sales and customer service, and leading expertise. We value our people as one of our greatest assets and are looking for passionate individuals to join our growing team.

• Providing the ultimate customer service experience to our clients face to face
• Building and maintaining positive customer and employee relationships
• Maintaining regular contact with our customers to provide updates
• Communicating with internal department teams to make sure all vehicles are completed and ready on time for our customers as promised
• Handling customer concerns and complaints with prompt solution based outcomes
• Offering accurate estimates for customers requiring additional work or repairs

• Excellent customer service with well-developed verbal and written communication skills
• A proactive person who presents professionally
• Ability to sell additional work as required
• Someone who can work autonomously but thrives when part of a team

• Proven experience as a Service Advisor highly desired, or experience in Banking, Real Estate or customer facing roles
• Experience in a department where KPIs are used
• Experience with Pentana Solutions (Reynolds & Reynolds) highly desired but not essential