Your new company

A growing Cloud Managed Service Provider in Melbourne’s South-East requires a Senior Systems Engineer for a permanent opportunity commencing ASAP. The company promotes a collaborative and supportive work environment, offering exposure to leading technologies and excellent career development opportunities.

Your new role

Within this challenging and rewarding position, you will be responsible for:

• Providing 3rd level remote and onsite IT support for clients.
• Taking ownership of platform, technology and architecture.
• Designing, implementing and delivering a broad range of IT projects.
• Collaborating with Service Desk, Technical Managers and Project teams.
• Delivering a high level of customer service and communication.
• Handling escalations, whilst mentoring and training Level 1 & Level 2 Support Engineers.

What you'll need to succeed

To be successful in this role, you will have:

• Proven experience working in a Managed Service Provider.
• Strong knowledge of Azure, Office 365, Microsoft Exchange, Windows Server, Active Directory, Intune, VMware / Hyper-V / AVD, Backup technologies and Network troubleshooting.
• Prior experience with AWS, Fortinet and Aruba is highly advantageous.
• Highly developed troubleshooting and problem-solving skills.
• A tertiary education in Information Technology, alongside Azure, Microsoft, AWS, VMware, HP and Fortinet certifications are beneficial.
• A current driver’s license and vehicle.

What you'll get in return

Working in an organisation where they develop and grow careers, you will be offered a great salary package, working across a supportive and collaborative team. This organisation prides itself on internal promotion and career development. Do not miss out!

• Providing 3rd level remote and onsite IT support for clients.
• Taking ownership of platform, technology and architecture.
• Designing, implementing and delivering a broad range of IT projects.
• Collaborating with Service Desk, Technical Managers and Project teams.
• Delivering a high level of customer service and communication.
• Handling escalations, whilst mentoring and training Level 1 & Level 2 Support Engineers.

• Azure
• Office 365
• Microsoft Exchange
• Windows Server
• Active Directory
• Intune
• VMware / Hyper-V / AVD
• Backup technologies
• Network troubleshooting
• AWS
• Fortinet
• Aruba
• Troubleshooting
• Problem-solving

• Proven experience working in a Managed Service Provider.
• Tertiary education in Information Technology.
• Azure certifications
• Microsoft certifications
• AWS certifications
• VMware certifications
• HP certifications
• Fortinet certifications
• Current driver’s license and vehicle.