About the Role

As a Senior Credit Officer, you will have the responsibility for ensuring the financial stability and risk mitigation of our organisation.

You will oversee the Debtors portfolio for our Victorian region of customers, a varied range from sole traders to medium-large companies, and assist in risk assessment of new applicants and existing customers on a national basis.

You will also play an integral role in maintaining a culture of continuous improvement within the team.

Some tasks as part of this role include:

• Collections
• Proactively contact customers with overdue amounts to arrange payment
• Maintain records of collection activity and communication with customers
• Monitor applicable delinquent accounts and report to National Credit Manager for legal action eligibility
• Account Reconciliation
• Reconcile customer accounts regularly, managing in conjunction with the varied official payment terms (30 days, 45 days, 60 days from end of month)
• Liaise with customers and key Account Managers to manage and assist with claims/payment deduction dispute resolution
• Risk assessment
• Assessing and conducting external Credit Bureau (eg. Equifax) credit checks and property searches when considering approving credit applications of new customers seeking a credit facility, and reviewing credit limits for existing customers
• Balancing risk and opportunity incorporating Credit scores and ratings in accordance with Knauf’s credit policy
• Customer Service and communication
• Respond to customer inquiries promptly regarding disputes, payment performance and account status.
• Regular liaison and correspondence with key internal stakeholders
• Maintaining professional relationships with customers and stakeholders while enforcing credit terms and in line with Knauf values

About You

Located in or near Camellia.

Experience in using a CRM System (Salesforce, OneCRM)

Proven experience in Commercial Credit accounts receivable or a similar role

Sound understanding of credit risk assessment processes

Proficiency in Excel and ERP systems (SAP)

Ability to work from the {office/site location} full time – This is not a Work from Home Role

What you will need to join us

Full and Unrestricted Australian working rights – We do not offer visa sponsorship

Valid Police Check

Successful completion of pre-employment medical

Why you will LOVE working at Knauf Australia!

$85,000 - $90,000 base salary + super

Phone and Laptop provided

14 weeks Parental Leave (primary carer)

Yearly Pay Review

Access to discounts on Health Insurance, Gym Memberships, Qantas lounge, Novated leasing and trade discounts

Career Development and Training opportunities

Modern office technology

Free onsite parking

Free onsite Physio

About Us

Knauf is one of the world’s leading manufacturers of modern insulation materials, gypsum wallboard systems, plasters and accessories, thermal insulation composite systems, floor screed, floor systems, and construction equipment and tools.

With more than 250 production facilities and sales organizations in over 90 countries, 40,000 employees worldwide. The Knauf Group is without doubt one of the big players on the market – in Europe, the USA, South America, Asia, Africa, and Australia.

• Collections
• Proactively contact customers with overdue amounts to arrange payment
• Maintain records of collection activity and communication with customers
• Monitor applicable delinquent accounts and report to National Credit Manager for legal action eligibility
• Account Reconciliation
• Reconcile customer accounts regularly, managing in conjunction with the varied official payment terms (30 days, 45 days, 60 days from end of month)
• Liaise with customers and key Account Managers to manage and assist with claims/payment deduction dispute resolution
• Risk assessment
• Assessing and conducting external Credit Bureau (eg. Equifax) credit checks and property searches when considering approving credit applications of new customers seeking a credit facility, and reviewing credit limits for existing customers
• Balancing risk and opportunity incorporating Credit scores and ratings in accordance with Knauf’s credit policy
• Customer Service and communication
• Respond to customer inquiries promptly regarding disputes, payment performance and account status.
• Regular liaison and correspondence with key internal stakeholders
• Maintaining professional relationships with customers and stakeholders while enforcing credit terms and in line with Knauf values

• Accounts Receivable
• Credit Risk
• Microsoft Excel
• CRM System (Salesforce, OneCRM)
• ERP systems (SAP)

• Proven experience in Commercial Credit accounts receivable or a similar role
• Sound understanding of credit risk assessment processes
• Proficiency in Excel and ERP systems (SAP)
• Full and Unrestricted Australian working rights
• Valid Police Check
• Successful completion of pre-employment medical