Job Summary

As an Account Manager you support the development of deep customer relationships, managing and growing your own defined portfolio of accounts. This role is critical to maintaining strong customer relationships that grow TBTC. and Telstra’s revenue across our business customer portfolios. Your ability to listen to and deeply understand our customers, combined with your exceptional organisational skills will ensure you support our business customers to find the best ICT solutions to achieve their business goals. You will always put the customer first and support our pillars of Customer Obsession, Brilliant People and Partnerships, Responsible Growth and Returns and Execution Excellence.

What is the focus of the role?

Day to day, you will support the development of deep customer relationships, managing and growing your own defined portfolio of accounts. Your role will be critical in maintaining strong customer relationships that grow TBTC and Telstra’s revenue across our business customer portfolios.

About the team

Telstra Business Technology Centres (TBTCs) are designed to support small and medium businesses with tailored ICT solutions. As part of our fully branded Telstra channel, TBTCs offer expert advice and professional services that help businesses spend less time troubleshooting tech and more time growing.

About the role

We’re looking for a driven Senior Account Manager with a passion for assisting our customers achieve their business and financial goals. You’ll be the voice of Telstra, engaging with business customers to uncover needs, offer tailored solutions, and drive meaningful conversations.

This is a fast-paced, high-energy role where your ability to build long standing mutually beneficial relationships will be key to your success.

Work Location: Toowoomba (On-site)

Key Responsibilities

• Achieve Revenue, Sales & Customer experience targets for your assigned portfolio of the TBTC “Hi-Value” customer segment
• Proactively reach out to business customers to identify needs and offer tailored Telstra solutions
• Use your natural curiosity and communication skills to create effortless and brilliant customer experiences
• Apply your product knowledge to deliver commercially effective solutions that meet customer needs
• Influence and negotiate with confidence to overcome objections and secure sales
• Collaborate with internal teams to ensure seamless delivery of products and services
• Build and manage relationships with key customers
• Take ownership of customer issues and follow through to resolution
• Contribute to an inclusive and culturally aware team environment

About You

• You thrive in relationship management and love the buzz of hitting and exceeding targets
• You’re confident and can build rapport quickly with a wide range of customers
• You’re motivated by KPIs and know how to turn a “maybe” into a “yes”
• You’re a fast learner who’s hungry to grow and take on new challenges
• You’ve worked in as an Account Manager and have a proven track record in the management and retention of key customer relationships

Key Skills Required

• Communication
• Customer Engagement
• Selling Products & Services
• Growth Mindset
• Resilience

• Achieve Revenue, Sales & Customer experience targets for your assigned portfolio of the TBTC “Hi-Value” customer segment
• Proactively reach out to business customers to identify needs and offer tailored Telstra solutions
• Use your natural curiosity and communication skills to create effortless and brilliant customer experiences
• Apply your product knowledge to deliver commercially effective solutions that meet customer needs
• Influence and negotiate with confidence to overcome objections and secure sales
• Collaborate with internal teams to ensure seamless delivery of products and services
• Build and manage relationships with key customers
• Take ownership of customer issues and follow through to resolution
• Contribute to an inclusive and culturally aware team environment

• Communication
• Customer Engagement
• Selling Products & Services
• Growth Mindset
• Resilience

• You thrive in relationship management and love the buzz of hitting and exceeding targets
• You’re confident and can build rapport quickly with a wide range of customers
• You’re motivated by KPIs and know how to turn a “maybe” into a “yes”
• You’re a fast learner who’s hungry to grow and take on new challenges
• You’ve worked in as an Account Manager and have a proven track record in the management and retention of key customer relationships