Description

Join the TGI Sport Team:

TGI Sport is a tech-led global sports media company that is trusted by the world’s premium sporting organisations since 1997. With over 15 offices and 440 employees worldwide, we support over 5,000 events through pioneering technology solutions, global media rights expertise and leading sports marketing knowledge.

Our TGI Merchandise team are experts in engaging fans through product, who work together to create a seamless consumer journey that delivers benchmark outcomes for both fans and our partners.

The Opportunity:

We’re looking for an experienced Retail Manager to take responsibility for the day-to-day operation and performance of our Adelaide retail store. You’ll ensure a high standard of customer experience, strong operational efficiency and consistent sales delivery, while supporting the broader retail strategy.​

Working closely with the Head of Buying, you’ll own store operations and event-based retail delivery, playing a key role in how fans experience our brand on site and on game days

What you’ll be doing

• Managing the day-to-day operations of the retail store to ensure smooth, professional and efficient trading.
• Delivering strong customer service standards and creating a positive, engaging retail environment.
• Driving store performance, contributing to strategies that maximise revenue, margin and sell-through.
• Maintaining store presentation, merchandising standards and product displays in line with brand guidelines.
• Managing stock levels, replenishment and inventory accuracy in collaboration with warehouse and inventory teams.
• Ensuring POS systems, cash handling procedures and operational processes are followed correctly.
• Supporting onboarding and training of casual and part-time retail staff.
• Rostering staff across both store and event operations to meet service and budget requirements.
• Providing leadership and direction to retail team members during store trading and event days, fostering a positive team culture focused on customer service and sales performance.
• Assisting the Head of Buying in delivering retail sales targets and operational goals.
• Providing insights on product performance, customer feedback and sales trends to inform decisions.
• Supporting product launches, promotions and retail campaigns, and maintaining high standards of operational compliance and reporting.

What we’re looking for

• Great oral and written communication skills across email, phone and video conferencing.
• Excellent stakeholder management skills, with the ability to flex your style to different internal and external audiences.
• Strong collaboration skills, able to work with multiple stakeholders to achieve common goals and meet timelines.
• Exceptional organisational skills and attention to detail, with the ability to work autonomously, monitor deliverables and ensure timely completion of projects.
• High-level Microsoft Office skills, including Excel and PowerPoint, and familiarity with Microsoft SharePoint.
• Experience with stock management systems (NetSuite preferred) and POS/eCommerce platforms (Lightspeed and BigCommerce preferred).
• Personable, friendly and solutions-based approach to work, with the ability to work effectively in a team environment.
• Ability to work within tight deadlines and under pressure, taking direction when needed while also working independently.
• Initiative-taker who is keen to learn, challenge ideas and take on feedback.
• Relevant tertiary qualification in Business, Finance or Economics (preferred)

The TGI Sport Advantage:

TGI Sport is uniquely positioned to bring together technology, creativity, expertise, and talent to deliver solutions that set us apart on the global stage. This creates unparalleled opportunities – not just for our partners, but for our people as well.

Growth of our people: We prioritise individualised career development and progression. Learning and Development at TGI Sport spans in-house training programs and on-the-job learning, ensuring your growth aligns with our success.

Organisational growth: since 1997 we have consistently expanded. As we grow, so too do the opportunities for our team members throughout Australia, the UK, Europe and the Americas.

Empowering innovation: We empower our team members to push the boundaries and think creatively. By providing the autonomy to innovate, we deliver impactful solutions that benefit our clients, talent, and partners.

TGI Sport is an equal opportunity employer, all applicants will be considered regardless of your race, sexuality, religion, colour, gender identity or parental status. We strongly encourage Aboriginal and Torres Strait Islander people to apply.

• Managing the day-to-day operations of the retail store to ensure smooth, professional and efficient trading.
• Delivering strong customer service standards and creating a positive, engaging retail environment.
• Driving store performance, contributing to strategies that maximise revenue, margin and sell-through.
• Maintaining store presentation, merchandising standards and product displays in line with brand guidelines.
• Managing stock levels, replenishment and inventory accuracy in collaboration with warehouse and inventory teams.
• Ensuring POS systems, cash handling procedures and operational processes are followed correctly.
• Supporting onboarding and training of casual and part-time retail staff.
• Rostering staff across both store and event operations to meet service and budget requirements.
• Providing leadership and direction to retail team members during store trading and event days, fostering a positive team culture focused on customer service and sales performance.
• Assisting the Head of Buying in delivering retail sales targets and operational goals.
• Providing insights on product performance, customer feedback and sales trends to inform decisions.
• Supporting product launches, promotions and retail campaigns, and maintaining high standards of operational compliance and reporting.

• Great oral and written communication skills across email, phone and video conferencing.
• Excellent stakeholder management skills, with the ability to flex your style to different internal and external audiences.
• Strong collaboration skills, able to work with multiple stakeholders to achieve common goals and meet timelines.
• Exceptional organisational skills and attention to detail, with the ability to work autonomously, monitor deliverables and ensure timely completion of projects.
• High-level Microsoft Office skills, including Excel and PowerPoint, and familiarity with Microsoft SharePoint.
• Experience with stock management systems (NetSuite preferred) and POS/eCommerce platforms (Lightspeed and BigCommerce preferred).
• Personable, friendly and solutions-based approach to work, with the ability to work effectively in a team environment.
• Ability to work within tight deadlines and under pressure, taking direction when needed while also working independently.
• Initiative-taker who is keen to learn, challenge ideas and take on feedback.

• Relevant tertiary qualification in Business, Finance or Economics (preferred)