About the job

At Qantas, our teams come together to create new and unique experiences for our customers.

A fantastic opportunity to be part of a team that focuses on cutting-edge technology and quality engineering principles.

Full-time and permanent position based at our new Product Innovation Centre in Adelaide.

Join Qantas in our brand-new Product Innovation Centre located in Adelaide to help us ensure consumer needs are met by embedding robust testing strategies and automation practices that uphold software reliability, performance, and security. Deliver seamless, high-quality digital experiences that build customer trust and satisfaction.

As a Quality Engineer – Conversational AI, you’ll be responsible for testing and validating chatbot solutions while helping shape and evolve our CAI quality engineering capability. You’ll work closely with product, engineering and AI teams to design automated chatbot tests, validate conversation flows, and troubleshoot issues as they arise. With the freedom to identify and implement the best solutions, you’ll continuously improve our tools, frameworks and overall approach to CAI testing.

You’ll Have

• Strong experience in Quality Engineering or QA, with hands‑on experience testing Conversational AI or chatbot platforms
• Proven experience using Cyara Botium for chatbot test automation
• Expertise in testing conversation flows, intents, entities and dialogue management across multiple scenarios
• Experience validating chatbot integrations with backend systems and APIs
• Ability to design and execute end‑to‑end test strategies for AI‑driven customer experiences
• Experience embedding chatbot testing into CI/CD pipelines
• Strong understanding of the challenges of testing AI systems, including ambiguity, edge cases and training data validation
• Experience testing non‑functional requirements such as performance, security and accessibility in conversational interfaces
• Confidence collaborating with cross‑functional teams to embed quality early in the delivery lifecycle
• Strong analytical skills to interpret chatbot behaviour and translate insights into quality improvements
• Excellent communication, documentation and stakeholder engagement skills
• Experience working with Mobile apps as the entry point to the chat bot.
• A continuous improvement mindset and passion for emerging AI technologies
• Confidence contributing to go/no‑go decisions for chatbot and CAI releases

Why Qantas?

At Qantas, your career can take you further than you imagined. You’ll join a team where creativity and passion drives success. Together we dream big and deliver even bigger.

You’ll find diverse opportunities to grow, personally and professionally. From day one, you’ll be supported with hands-on training, coaching, and formal learning programs designed to help you excel. Your development is our priority because we know that when you thrive, so do our customers.

And while this role is your starting point at Qantas, it’s just the beginning. We have a proud history of helping our people explore new paths and reach new heights - the destinations are endless.

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.

• We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
• We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave and the option to purchase additional paid leave for eligible employees.
• We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.
• We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.

Why South Australia?

Discover a place where life is balanced and rewarding, and where innovation thrives. In South Australia we value collaboration, genuine connections, and supporting each other to succeed. That spirit of teamwork is at the heart of our new Product Innovation Centre, a hub dedicated to creating world-class digital experiences for our customers.

Adelaide offers the best of both worlds. A vibrant city with cutting-edge tech opportunities and world-class food, wine, and arts, surrounded by stunning beaches, national parks, and green spaces. Getting around is easy, and the cost of living means you can enjoy more of what matters. From celebrated wine regions and fresh produce to our innovative industries, South Australians take pride in doing things well, with care and integrity. That same commitment drives our approach to digital innovation: building solutions that matter, with creativity and purpose.

If you’re looking for a place where your career can grow, your ideas can shape the future, and your life can flourish, South Australia is waiting for you.

Apply at the earliest to be considered!

• Testing and validating chatbot solutions
• Helping shape and evolve our CAI quality engineering capability
• Working closely with product, engineering and AI teams
• Designing automated chatbot tests
• Validating conversation flows
• Troubleshooting issues as they arise
• Identifying and implementing the best solutions for CAI testing
• Continuously improving our tools, frameworks and overall approach to CAI testing
• Designing and executing end‑to‑end test strategies for AI‑driven customer experiences
• Embedding chatbot testing into CI/CD pipelines
• Testing non‑functional requirements such as performance, security and accessibility in conversational interfaces
• Collaborating with cross‑functional teams to embed quality early in the delivery lifecycle
• Interpreting chatbot behaviour and translating insights into quality improvements
• Contributing to go/no‑go decisions for chatbot and CAI releases

• Conversational AI testing
• Chatbot platform testing
• Cyara Botium
• Testing conversation flows, intents, entities, and dialogue management
• Validating chatbot integrations with backend systems and APIs
• End-to-end test strategy design and execution
• CI/CD pipeline integration
• Testing AI systems (ambiguity, edge cases, training data validation)
• Non-functional testing (performance, security, accessibility)
• Cross-functional collaboration
• Analytical skills
• Communication skills
• Documentation skills
• Stakeholder engagement skills
• Mobile app testing (as entry point to chatbot)
• Continuous improvement mindset
• Passion for emerging AI technologies

• Strong experience in Quality Engineering or QA
• Hands-on experience testing Conversational AI or chatbot platforms
• Proven experience using Cyara Botium for chatbot test automation
• Expertise in testing conversation flows, intents, entities and dialogue management across multiple scenarios
• Experience validating chatbot integrations with backend systems and APIs
• Ability to design and execute end‑to‑end test strategies for AI‑driven customer experiences
• Experience embedding chatbot testing into CI/CD pipelines
• Strong understanding of the challenges of testing AI systems, including ambiguity, edge cases and training data validation
• Experience testing non‑functional requirements such as performance, security and accessibility in conversational interfaces
• Confidence collaborating with cross‑functional teams to embed quality early in the delivery lifecycle
• Strong analytical skills to interpret chatbot behaviour and translate insights into quality improvements
• Excellent communication, documentation and stakeholder engagement skills
• Experience working with Mobile apps as the entry point to the chat bot.
• A continuous improvement mindset and passion for emerging AI technologies
• Confidence contributing to go/no‑go decisions for chatbot and CAI releases