About the Opportunity

The Quality Assurance & Safeguarding Officer plays a key role in supporting quality assurance, safeguarding practices, compliance, and continuous improvement across the MCM Group. The role contributes to maintaining a high standard of service delivery and ensuring that MCM operates in line with relevant legislation and standards. This position supports the coordination of audits, the management of client incidents, and the use of quality systems, while promoting a culture of learning, accountability, and continuous improvement throughout the organisation.

About you

We are looking for someone who can:

• Support safeguarding practices across the organisation.
• Champion continuous improvement initiatives, collaborating with teams to evaluate service delivery and co-design improvements that enhance safety, effectiveness, and client voice.
• Provide system administration and support in incident, continuous improvement, feedback, and risk management.
• Support the leaders in the preparation of internal and external quality audits.
• Maintain and support in MCM document management reviews and processes.
• Provide administrative support for committees pertaining to quality and safeguarding including the preparation of reports.

Benefits of working with MCM include:

• Diverse and inclusive organisation
• Attractive Salary Packaging benefits
• Supportive learning and development environment
• Culture of continuous improvement

Essential:

Background in and three plus years' experience in Quality Assurance and Incident Management (or similar discipline), preferably in a non-for-profit social services / community organisation.

Experience in use of RiskMan.

Awareness of safeguarding principles, case management and trauma-informed practice and how these intersect with client safety, wellbeing, and service design.

Screening Criteria:

• National Police check
• Working with Children check and NDIS Worker Screening check or ability to obtain
• Valid Victorian Driver's license
• Right to Work in Australia

About MCM

MCM is an inclusive and equal opportunity employer with a strong commitment to safety. MCM embraces differences because we know that diversity and inclusion help us to attract, recruit, engage and retain talented people.

We are a leading not-for profit-for-purpose organisation that offer a broad range of services in Disability, Homelessness, Palliative Care and Education.

Our commitment to Safety

MCM is committed to the safety of its clients and employees, taking a zero-tolerance approach to violence within the workplace and abuse, including child abuse and abuse of people with disability. All employees are required to comply with the Child Safe Standards.

Our commitment to Diversity, Inclusion & Equity of Access

At MCM we embrace our differences because we know that diversity helps us to innovate and make the biggest impact possible. Our DEI Strategy supports and drives an inclusive workplace culture. We embrace the learning opportunities that come with authentic commitment to equity of access for all. We particularly encourage Aboriginal and Torres Strait Islander candidates to apply.

• Support safeguarding practices across the organisation.
• Champion continuous improvement initiatives, collaborating with teams to evaluate service delivery and co-design improvements that enhance safety, effectiveness, and client voice.
• Provide system administration and support in incident, continuous improvement, feedback, and risk management.
• Support the leaders in the preparation of internal and external quality audits.
• Maintain and support in MCM document management reviews and processes.
• Provide administrative support for committees pertaining to quality and safeguarding including the preparation of reports.

• Incident Management
• Criminal History Check
• Working with Children Check
• RiskMan
• Safeguarding principles
• Case management
• Trauma-informed practice

• Background in and three plus years' experience in Quality Assurance and Incident Management (or similar discipline), preferably in a non-for-profit social services / community organisation.
• Experience in use of RiskMan.
• Awareness of safeguarding principles, case management and trauma-informed practice and how these intersect with client safety, wellbeing, and service design.
• National Police check
• Working with Children check and NDIS Worker Screening check or ability to obtain
• Valid Victorian Driver's license
• Right to Work in Australia