About the Program

Melbourne City Mission Palliative Care is a community based palliative care service which aims to enhance quality of life by providing specialist, interdisciplinary health care and practical support for people living with a terminal condition and their families and carers including the management of complex symptoms, loss, grief, and bereavement.

Click here to find out more about us!

About the role

Working within the Palliative Care team, the Quality and Risk Operations Lead is responsible for the successful implementation and review of quality, safety and risk processed at MCMPC and promotes continuous quality improvement utilising the quality cycle and evidence-based practice as an integral part of MCMPC’s business.

As a member of the Leadership Team, the Quality and Risk Operations Lead will provide guidance and support to the Leadership team specifically and to the MCMPC team overall, in providing leadership and in effective management resolution.

Duties:

Duties of this role may include but are not limited to the following:

• Proactively encourage and support the continual review, improvement, implementation and maintenance of MCMPC’s Quality Improvement and Risk Management systems and processes ensuring they align and contribute to the broader organisation.
• Lead and support the review process of MCMPC policies, procedures and guidelines, in accordance with set prescribed timelines.
• Review, improve, implement and maintain MCMPC’s internal review program.
• Ensure systems and documents at MCMPC comply with MCM document control requirements.
• Lead and support the approach to gathering client and carer experience outcomes, including collation and reporting of outcome data
• Positively contribute to resolving leadership and management issues that may arise
• Demonstrate effective leadership, reflected in professional behavior and communication with internal and external stakeholders.
• Promote the organizational culture of continuous improvement
• Ensure the employment, orientation and practice of staff employed by MCM Palliative Care is in accordance with MCM policy and procedures and industry practice standards.

Benefits of working with MCM include:

• Diverse and inclusive organisation
• Attractive Salary Packaging benefits
• Supportive learning and development environment
• Culture of continuous improvement

Essential:

• An appropriate tertiary qualification and demonstrated experience in the management and development of quality and risk management systems, preferably within a multidisciplinary health and human services environment or relevant health discipline.
• Knowledge of relevant legislation, accreditation standards and risk management processes in a health/human services environment.
• Strong project management experience with capacity to develop and implement clear project plans, deliver outcomes that meet quality, cost and time specifications.
• Excellent communication and interpersonal skills and demonstrated ability to communicate with a range of audiences, including the provision of one-to-one or group training.
• Ability to collate and interpret data, prepare reports and make recommendations using information and technology.
• Experience in and/or knowledge of quality auditing systems and processes.
• Understanding of the community palliative care sector.
• Initiative and ability to work independently to a high standard
• Demonstrated competency with mobile information technology and associated programs

Desirable:

• Experience in the Palliative Care sector.
• Current Victorian driver’s licence

Download a position description for the full duties and key selection criteria.

About MCM

MCM is an inclusive and equal opportunity employer with a strong commitment to safety. MCM embraces differences because we know that diversity and inclusion help us to attract, recruit, engage and retain talented people.

We are a leading not-for profit-for-purpose organisation that offer a broad range of services in Disability, Homelessness, Palliative Care and Education.

Our commitment to Safety

MCM is committed to the safety of its clients and employees, taking a zero-tolerance approach to violence within the workplace and abuse, including child abuse and abuse of people with disability. All employees are required to comply with the Child Safe Standards.

Our commitment to Diversity, Inclusion & Equity of Access

At MCM we embrace our differences because we know that diversity helps us to innovate and make the biggest impact possible. Our DEI Strategy supports and drives an inclusive workplace culture. We embrace the learning opportunities that come with authentic commitment to equity of access for all. We particularly encourage Aboriginal and Torres Strait Islander candidates to apply

• Proactively encourage and support the continual review, improvement, implementation and maintenance of MCMPC’s Quality Improvement and Risk Management systems and processes ensuring they align and contribute to the broader organisation.
• Lead and support the review process of MCMPC policies, procedures and guidelines, in accordance with set prescribed timelines.
• Review, improve, implement and maintain MCMPC’s internal review program.
• Ensure systems and documents at MCMPC comply with MCM document control requirements.
• Lead and support the approach to gathering client and carer experience outcomes, including collation and reporting of outcome data
• Positively contribute to resolving leadership and management issues that may arise
• Demonstrate effective leadership, reflected in professional behavior and communication with internal and external stakeholders.
• Promote the organizational culture of continuous improvement
• Ensure the employment, orientation and practice of staff employed by MCM Palliative Care is in accordance with MCM policy and procedures and industry practice standards.

• Drivers Licence
• Criminal History Check
• Working with Children Check
• Knowledge of relevant legislation, accreditation standards and risk management processes in a health/human services environment.
• Strong project management experience with capacity to develop and implement clear project plans, deliver outcomes that meet quality, cost and time specifications.
• Excellent communication and interpersonal skills and demonstrated ability to communicate with a range of audiences, including the provision of one-to-one or group training.
• Ability to collate and interpret data, prepare reports and make recommendations using information and technology.
• Experience in and/or knowledge of quality auditing systems and processes.
• Understanding of the community palliative care sector.
• Initiative and ability to work independently to a high standard
• Demonstrated competency with mobile information technology and associated programs

• An appropriate tertiary qualification and demonstrated experience in the management and development of quality and risk management systems, preferably within a multidisciplinary health and human services environment or relevant health discipline.