Description

Flintwood Disability Services is seeking an experienced Quality, Risk & Compliance Officer with strong knowledge of the NDIS Quality and Safeguards Framework and a passion for quality in disability services. This role plays a key part in ensuring safe and person-centred service delivery across the organisation.

About You

You are a highly organised and detail-oriented quality and compliance professional with experience working in medium to large service-based organisations, ideally within the disability or community services sector.

You are confident interpreting legislation, regulatory requirements and translating them into practical systems and guidance that support frontline staff and leaders. You enjoy working collaboratively across teams and are proactive in identifying risks, supporting continuous improvement, and strengthening governance practices.

Above all, you are committed to participant safety, rights, dignity, and service excellence.

What You Bring

To be successful in this role, you will have:

• Strong knowledge of the NDIS Quality and Safeguards Framework, Practice Standards, and regulatory obligations
• Experience supporting organisational compliance, audit readiness, and governance processes
• Demonstrated ability to manage incident reporting, complaints, and restrictive practice compliance
• Experience in case management
• Experience coordinating or supporting audits, regulatory reporting, and compliance registers
• Strong analytical skills with the ability to interpret data, identify trends, and support risk management
• Excellent written and verbal communication skills
• Confidence working autonomously while contributing to a collaborative, multidisciplinary team
• Strong documentation, reporting, and information management skills
• Experience using compliance, quality, or client management systems

About Us

Flintwood Disability Services is committed to creating meaningful opportunities and improving quality of life for people with disabilities. We deliver high-quality, person-centred supports that promote independence, dignity, and wellbeing. Our services are grounded in strong values, continuous improvement, and compliance with all relevant legislation and standards.

We are seeking a dedicated Quality, Risk & Compliance Officer to support organisation-wide compliance with NDIS legislation and standards. The role works closely with leaders, managers, and frontline staff to embed quality, safeguarding, and risk management into everyday practice.

Essential Requirements

• Working With Children Check
• First Aid Certificate
• NSW Driver’s Licence
• Driving History Record from Service NSW
• NDIS Worker Screening Check (NDISWC) Clearance
• Immunisation History Statement
• You must have the right to live and work in Australia.

• Strong knowledge of the NDIS Quality and Safeguards Framework, Practice Standards, and regulatory obligations
• Experience supporting organisational compliance, audit readiness, and governance processes
• Demonstrated ability to manage incident reporting, complaints, and restrictive practice compliance
• Experience in case management
• Experience coordinating or supporting audits, regulatory reporting, and compliance registers
• Strong analytical skills with the ability to interpret data, identify trends, and support risk management
• Excellent written and verbal communication skills
• Confidence working autonomously while contributing to a collaborative, multidisciplinary team
• Strong documentation, reporting, and information management skills
• Experience using compliance, quality, or client management systems

• Strong knowledge of the NDIS Quality and Safeguards Framework, Practice Standards, and regulatory obligations
• Experience supporting organisational compliance, audit readiness, and governance processes
• Demonstrated ability to manage incident reporting, complaints, and restrictive practice compliance
• Experience in case management
• Experience coordinating or supporting audits, regulatory reporting, and compliance registers
• Strong analytical skills with the ability to interpret data, identify trends, and support risk management
• Excellent written and verbal communication skills
• Confidence working autonomously while contributing to a collaborative, multidisciplinary team
• Strong documentation, reporting, and information management skills
• Experience using compliance, quality, or client management systems
• Working With Children Check
• First Aid Certificate
• NSW Driver’s Licence
• Driving History Record from Service NSW
• NDIS Worker Screening Check (NDISWC) Clearance
• Immunisation History Statement