Are you a lending product expert with a passion for analysing performance, improving products, and driving better customer and broker experiences?

This newly created opportunity offers the chance to influence strategy, optimise product performance, and collaborate with key stakeholders across the lending ecosystem.

As the Lending Product Specialist, you will be the subject‑matter expert for a growing suite of lending products. You'll provide insights, market analysis, and product oversight to improve competitiveness and support ongoing business growth.

You will play a central role in product discovery, enhancement, and implementation, ensuring the product offering remains strong and aligned with market needs.

Key Responsibilities

• Analyse market trends and lending product performance to identify opportunities.
• Track, document, and report on loan book performance with accuracy and insight.
• Support product improvement initiatives end‑to‑end, from discovery through implementation.
• Provide specialised technical knowledge to strengthen the broader lending strategy.
• Benchmark product performance against competitors and recommend enhancements.
• Maintain product documentation and support marketing with feature updates and communication.
• Collaborate with operational, credit, compliance, legal, and third‑party provider teams.
• Ensure adherence to risk and compliance requirements while identifying and escalating concerns.
• Actively seek broker and customer feedback to drive ongoing service improvement.
• Contribute to continuous improvement and innovation across systems, processes, and product design.

Skills & Experience

• Strong analytical and numerical skills with the ability to turn data into strategic insights.
• Experience working with lending or core banking systems.
• Deep understanding of the end‑to‑end mortgage process and mortgage product features.
• Knowledge of financial services, lending operations, and regulatory considerations.
• Excellent communication skills and an ability to work with a wide range of internal and external stakeholders.
• Customer‑focused mindset with a track record of enabling great customer and broker experiences.

• Analyse market trends and lending product performance to identify opportunities.
• Track, document, and report on loan book performance with accuracy and insight.
• Support product improvement initiatives end‑to‑end, from discovery through implementation.
• Provide specialised technical knowledge to strengthen the broader lending strategy.
• Benchmark product performance against competitors and recommend enhancements.
• Maintain product documentation and support marketing with feature updates and communication.
• Collaborate with operational, credit, compliance, legal, and third‑party provider teams.
• Ensure adherence to risk and compliance requirements while identifying and escalating concerns.
• Actively seek broker and customer feedback to drive ongoing service improvement.
• Contribute to continuous improvement and innovation across systems, processes, and product design.

• Strong analytical and numerical skills with the ability to turn data into strategic insights.
• Experience working with lending or core banking systems.
• Deep understanding of the end‑to‑end mortgage process and mortgage product features.
• Knowledge of financial services, lending operations, and regulatory considerations.
• Excellent communication skills and an ability to work with a wide range of internal and external stakeholders.
• Customer‑focused mindset with a track record of enabling great customer and broker experiences.