Background information about the job or company (e.g., role context, company overview)

Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.

You crave a career that pushes you, where you'll meet challenges head on and you're guaranteed to grow.

Here's your chance to design and deliver efficient, customer-focused services that also enhance accessibility, sustainability and overall quality of living for more people than you've imagined.

Responsibilities or duties

In this role, you'll:

• Help strengthen product management skills across the Customer Products and Solutions team. You’ll do this by embedding product management frameworks, tools, and templates, and by training and coaching teams in product strategy, prioritisation, and roadmap development to deliver customer-focused outcomes.
• You will also coach the team in key planning activities (like quarterly planning and roadmap reviews), support learning through training and communities of practice, and work with leaders to build a culture of product excellence and continuous improvement.
• The Product Practice Lead will also be responsible for:

• Coaching product managers 1:1 and in cohorts to strengthen strategic planning, stakeholder management, prioritisation, goal setting and measurement.

• Designing and delivering training, workshops, and onboarding that embed product management frameworks, tools, and templates and enhance product discovery techniques.

• Support planning through coaching and facilitation of core product ceremonies (like quarterly planning, prioritisation, OKR alignment, and roadmap reviews) to drive alignment, transparency, and progress.

• Supporting teams in developing and documenting clear product strategies, outcome-focused roadmaps, and measurable success metrics.

• Fostering a culture of product excellence, customer focus, and continuous improvement through coaching, feedback, and recognition.

• Continuously improving frameworks, tools, and templates based on team feedback, delivery insights, and industry best practices.

Qualifications or requirements (e.g., education, skills)

You have demonstrated experience as a Product leader, working in various Product Management roles.

You are an experienced Product coach with experience and confidence in providing coaching, training and mentorship to product managers, product leaders and senior executives. You have experience embedding product management frameworks, playbooks and tools, and are comfortable leading quarterly planning, portfolio reviews, and communities of practice.

You also have a proven track record as a senior product leader developing product and portfolio strategies, OKRs, roadmaps, and end-to-end product delivery and lifecycle. You are confident coaching product managers, advising senior executives, and working closely with cross-functional teams.

You have strong working knowledge of agile and lean product methods, including hypothesis-driven discovery, experimentation, and using metrics to guide decisions.

You are skilled with tools such as Confluence and Jira, and collaboration tools such as Miro or Mural.

You’re an excellent communicator who builds strong stakeholder relationships and supports change, helping teams adopt new ways of working at scale.

Experience needed

Demonstrated experience as a Product leader, working in various Product Management roles.

Experienced Product coach with experience and confidence in providing coaching, training and mentorship to product managers, product leaders and senior executives.

Experience embedding product management frameworks, playbooks and tools.

Comfortable leading quarterly planning, portfolio reviews, and communities of practice.

Proven track record as a senior product leader developing product and portfolio strategies, OKRs, roadmaps, and end-to-end product delivery and lifecycle.

Confident coaching product managers, advising senior executives, and working closely with cross-functional teams.

Strong working knowledge of agile and lean product methods, including hypothesis-driven discovery, experimentation, and using metrics to guide decisions.

Skilled with tools such as Confluence and Jira, and collaboration tools such as Miro or Mural.

Excellent communicator who builds strong stakeholder relationships and supports change, helping teams adopt new ways of working at scale.

Any other provided details (e.g., benefits, work environment, team info, or additional notes)

This is a temporary full-time position to 31 December 2027.

Attendance is a hybrid arrangement of in person (at least 50%) and work from home. In person attendance is split across the Sydney CBD and Parramatta Offices.

Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers.

Flexible work options may be available. Learn more via Flexible work options and policy

• Help strengthen product management skills across the Customer Products and Solutions team. You’ll do this by embedding product management frameworks, tools, and templates, and by training and coaching teams in product strategy, prioritisation, and roadmap development to deliver customer-focused outcomes.
• Coach the team in key planning activities (like quarterly planning and roadmap reviews), support learning through training and communities of practice, and work with leaders to build a culture of product excellence and continuous improvement.
• Coaching product managers 1:1 and in cohorts to strengthen strategic planning, stakeholder management, prioritisation, goal setting and measurement.
• Designing and delivering training, workshops, and onboarding that embed product management frameworks, tools, and templates and enhance product discovery techniques.
• Support planning through coaching and facilitation of core product ceremonies (like quarterly planning, prioritisation, OKR alignment, and roadmap reviews) to drive alignment, transparency, and progress.
• Supporting teams in developing and documenting clear product strategies, outcome-focused roadmaps, and measurable success metrics.
• Fostering a culture of product excellence, customer focus, and continuous improvement through coaching, feedback, and recognition.
• Continuously improving frameworks, tools, and templates based on team feedback, delivery insights, and industry best practices.

• Product management frameworks, tools, and templates
• Product strategy, prioritisation, and roadmap development
• Quarterly planning and roadmap reviews
• Strategic planning, stakeholder management, prioritisation, goal setting and measurement
• Product discovery techniques
• Agile and lean product methods
• Hypothesis-driven discovery, experimentation, and using metrics to guide decisions
• Confluence and Jira
• Miro or Mural
• Communication and stakeholder relationship building
• Change management

• Demonstrated experience as a Product leader, working in various Product Management roles.
• Experienced Product coach with experience and confidence in providing coaching, training and mentorship to product managers, product leaders and senior executives.
• Experience embedding product management frameworks, playbooks and tools.
• Comfortable leading quarterly planning, portfolio reviews, and communities of practice.
• Proven track record as a senior product leader developing product and portfolio strategies, OKRs, roadmaps, and end-to-end product delivery and lifecycle.
• Confident coaching product managers, advising senior executives, and working closely with cross-functional teams.
• Strong working knowledge of agile and lean product methods, including hypothesis-driven discovery, experimentation, and using metrics to guide decisions.
• Skilled with tools such as Confluence and Jira, and collaboration tools such as Miro or Mural.
• Excellent communicator who builds strong stakeholder relationships and supports change, helping teams adopt new ways of working at scale.