About us

SYC exists so everyone can succeed.

We invest back into the community, helping tens of thousands of people every year to create a life without disadvantage, to build sustainable independence and to experience wellbeing in all areas of their lives.

We are proud to work with people who are passionate and professional, who encourage and value diversity, who are courageous, creative and, most importantly, believe in people’s potential. Our vision of wellbeing, independence and opportunity for everyone encompasses the people we work with, as well as the people who work for SYC.

Key responsibilities:

• Collaborate with the Manager to drive high-quality, contractually compliant practices across service areas, ensuring continuous improvement and alignment with governance frameworks.
• Provide practical guidance, training, and supervision to team members, fostering a culture of ethical practice, collaboration, and ongoing development.
• Monitor program performance, support evidence-informed approaches, and contribute to the development of systems and procedures that improve client outcomes and service responsiveness.
• Actively participate in and contribute to the Clinical Care Committee and stay up to date with sector trends to inform practice improvements and support broader organisational goals.
• Deliver and maintain high standards of documentation, data analysis, and reporting, collaborating with stakeholders driving transparency and service effectiveness.

About You

• Previous Experience in community services, ideally within housing or homelessness, justice, or youth services.
• A strong therapeutic foundation alongside experience in practice leadership.
• A background in therapeutic and/or clinical work that informs your understanding of trauma-informed and relational practice.
• Demonstrated ability to guide practice development and embed therapeutic principles into service delivery.
• Excellent communication and interpersonal skills, with ability to influence and collaborate across teams.
• Experience in training, mentoring and developing practitioners.
• Strong capability in supporting reflective practice and continuous learning.
• Hold a tertiary qualification in a discipline relevant to key areas of practice such as Psychology, Social Work, Justice, Counselling, Youth or Community Services, or Education/Training (desirable).

For this role, you will need to:

• Be willing to complete a Working with Children Check and National Police Check
• Have possession of a current valid Driver’s License, willingness to drive, and your own registered vehicle with a 4–5-star ANCAP safety rating.
• Be eligible to work in Australia.

Additional benefits

• Additional day off to celebrate your Birthday*
• Enjoy salary packaging benefits
• Access an additional one week of paid leave each year, through SYC loyalty leave*
• Discounted Corporate Private Health Cover
• Employee Assistance Program (EAP)
• Wellbeing leave

*Qualifying periods and terms apply.

• Collaborate with the Manager to drive high-quality, contractually compliant practices across service areas, ensuring continuous improvement and alignment with governance frameworks.
• Provide practical guidance, training, and supervision to team members, fostering a culture of ethical practice, collaboration, and ongoing development.
• Monitor program performance, support evidence-informed approaches, and contribute to the development of systems and procedures that improve client outcomes and service responsiveness.
• Actively participate in and contribute to the Clinical Care Committee and stay up to date with sector trends to inform practice improvements and support broader organisational goals.
• Deliver and maintain high standards of documentation, data analysis, and reporting, collaborating with stakeholders driving transparency and service effectiveness.

• Strong therapeutic foundation
• Practice leadership
• Therapeutic and/or clinical work
• Trauma-informed and relational practice understanding
• Ability to guide practice development
• Ability to embed therapeutic principles into service delivery
• Excellent communication and interpersonal skills
• Ability to influence and collaborate across teams
• Experience in training, mentoring and developing practitioners
• Strong capability in supporting reflective practice and continuous learning

• Tertiary qualification in a discipline relevant to key areas of practice such as Psychology, Social Work, Justice, Counselling, Youth or Community Services, or Education/Training (desirable).
• Willingness to complete a Working with Children Check and National Police Check
• Current valid Driver’s License
• Willingness to drive
• Own registered vehicle with a 4–5-star ANCAP safety rating
• Eligibility to work in Australia