About the job

Job Description

DXC's Insurance Software and BPS (ISB) helps insurers around the world modernize and run their core operations at scale by combining deep industry expertise, proven software platforms, and innovative AI-driven solutions. A global market leader in core insurance platforms, ISB delivers solutions across policy administration, claims, billing, analytics, and digital engagement supporting Life & Annuity, Property & Casualty, and Specialty insurance markets. You’ll directly shape how the world's leading insurers operate by helping to transform the policy, underwriting, and claims systems that millions of people rely on every day.

We are seeking a highly motivated and results driven Performance Specialist to join our team. This is an exciting opportunity to play a key role in driving strong return to work outcomes, supporting capability uplift, and influencing performance across a dynamic environment.

About The Role

As a Performance Specialist, you will be responsible for leading initiatives that improve return to work outcomes and overall team performance. You will work closely with Return-to-Work teams across a claim’s lifecycle, providing coaching, insight, and strategic direction to achieve meaningful and sustainable outcomes for injured workers.

Key Responsibilities

• Drive improved return to work outcomes across the portfolio
• Take ownership of key projects, ensuring delivery and accountability for outcomes
• Coordinate and lead KPI-related activities to enhance performance
• Coach and develop Case Managers and Return to Work Specialists on effective return to work strategies
• Engage with workers, treating health practitioners, and occupational rehabilitation providers to support successful return to work outcomes
• Monitor, analyse, and report on performance metrics to identify trends and opportunities
• Identify, design, and implement continuous improvement initiatives

About You

• Expert knowledge of case management principles and processes, with a strong focus on return-to-work outcomes
• Proven experience coaching, mentoring, and developing others
• Demonstrated track record of delivering strong return to work strategies and outcomes
• Strong analytical capability, with the ability to interpret data and drive performance improvements
• High level of understanding of Worksafe’s KPI measures and how they influence performance outcomes
• Excellent stakeholder engagement and communication skills

• Drive improved return to work outcomes across the portfolio
• Take ownership of key projects, ensuring delivery and accountability for outcomes
• Coordinate and lead KPI-related activities to enhance performance
• Coach and develop Case Managers and Return to Work Specialists on effective return to work strategies
• Engage with workers, treating health practitioners, and occupational rehabilitation providers to support successful return to work outcomes
• Monitor, analyse, and report on performance metrics to identify trends and opportunities
• Identify, design, and implement continuous improvement initiatives

• Expert knowledge of case management principles and processes, with a strong focus on return-to-work outcomes
• Proven experience coaching, mentoring, and developing others
• Demonstrated track record of delivering strong return to work strategies and outcomes
• Strong analytical capability, with the ability to interpret data and drive performance improvements
• High level of understanding of Worksafe’s KPI measures and how they influence performance outcomes
• Excellent stakeholder engagement and communication skills

• Expert knowledge of case management principles and processes, with a strong focus on return-to-work outcomes
• Proven experience coaching, mentoring, and developing others
• Demonstrated track record of delivering strong return to work strategies and outcomes
• Strong analytical capability, with the ability to interpret data and drive performance improvements
• High level of understanding of Worksafe’s KPI measures and how they influence performance outcomes
• Excellent stakeholder engagement and communication skills