Background information about the job or company (e.g., role context, company overview)

At Bupa, purpose meets possible. Join us and help shape a future where healthcare is more connected, more personal and more human. We’re a global healthcare leader trusted by millions and committed to helping people to live longer, healthier, happier lives and making a better world. Healthcare is changing, and so are we. We’re investing in more clinics, better systems and smarter, more connected ways to help our customers. As we continue to expand our services and invest in innovation, you’ll help create a healthcare system that meets people where they are, responds to what they need and leaves them better than before. Here, your work has purpose, your voice matters and your future is full of possibility. Just imagine the impact you could make.

Responsibilities or duties

The purpose of the Optical Dispenser role is to deliver world-class service and drive sales and profit outcomes through the interpretation of optical prescriptions, fitting and servicing optical appliances such as spectacle frames and lenses, while also contributing to meeting sales targets and driving promotions and special campaigns.

Qualifications or requirements (e.g., education, skills)

Flexibility to travel between nearby stores as needed to support operations

Optical experience preferred, or a solid retail background

Deliver world-class customer service while driving sales and profit outcomes

Interpret optical prescriptions and accurately fit and service optical appliances, including spectacle frames and lenses

Assist in achieving individual and store sales targets

Actively support and promote in-store promotions and special campaigns

Provide expert guidance to customers on appropriate frame selection, with a strong awareness of current trends

Demonstrate pride in delivering exceptional service and building strong customer relationships

Bring proven customer service and sales experience, ideally within an optical practice or high-performing retail environment

Show the ability to work in a target-driven sales environment

Any other provided details (e.g., benefits, work environment, team info, or additional notes)

We support our people to be the healthiest and happiest versions of themselves. With access to continuous learning, development programs, and internal career pathways, you’ll be supported to grow your career and take the next step with confidence. Our employees can access wide range of benefits: from our own products (incl. health insurance discounts) to many other products and services via our partnerships program (like Apple, Samsung, JB Hi-Fi, plus gym and spa discounts to name a few). We reward our people and celebrate their success, provide initiatives that develop careers and look after our people’s health, wellbeing, and futures.

• Deliver world-class service and drive sales and profit outcomes through the interpretation of optical prescriptions, fitting and servicing optical appliances such as spectacle frames and lenses.
• Contribute to meeting sales targets and driving promotions and special campaigns.
• Interpret optical prescriptions and accurately fit and service optical appliances, including spectacle frames and lenses.
• Assist in achieving individual and store sales targets.
• Actively support and promote in-store promotions and special campaigns.
• Provide expert guidance to customers on appropriate frame selection, with a strong awareness of current trends.
• Demonstrate pride in delivering exceptional service and building strong customer relationships.

• Customer service
• Sales
• Interpretation of optical prescriptions
• Fitting and servicing optical appliances
• Frame selection guidance
• Awareness of current trends
• Ability to work in a target-driven sales environment

• Optical experience preferred, or a solid retail background
• Proven customer service and sales experience, ideally within an optical practice or high-performing retail environment