About Us:

My Muscle Chef (MYMC) is Australia’s premium fresh ready-made meal and functional food and beverage company. Based in Sydney, NSW, we are growing quickly to extend our position as the online direct to consumer and retail industry leader in a category that is experiencing explosive growth.

MYMC Values:

We pride ourselves on a set of values that tangibly guide our behaviours and decisions, so we can grow the business and enjoy a world-class working experience.

• Find a Better Way.
• Walk in our Customers’ Shoes. Everyday.
• Challenge Ideas and Champion Solutions.
• Integrity is Stronger than Muscle.
• Enjoy the Journey!

About the role:

As an Online Channel Sales Executive, you’ll take the lead in connecting with a portfolio of priority direct-to-consumer subscription customers through outbound sales. You will drive revenue growth, boost order frequency, and build lasting customer relationships by delivering value and personalised support that keeps customers coming back.

Key Responsibilities:

Sales Performance

• Own commercial performance across an assigned portfolio of priority online subscription customers
• Drive revenue growth through range gap closure, new product penetration and promotional execution
• Complete daily auto-generated call queues, targeting 60–70 outbound calls per day

Customer Engagement

• Act as the primary commercial contact for assigned customers
• Tailor telesales approach using customer behaviour, subscription history and prior interactions

Sales Enablement

• Maintain accurate call notes, customer insights and sales outcomes
• Ensure disciplined records to support continuity and follow-up

Service Coordination:

• Provide proper hand-over to Online Customer Service Agents to support timely resolution
• Proactively partner with Customer Service Agents to prevent service issues from diluting outbound sell focus

Skills & Experience:

Essential:

• Outbound telesales or inside sales experience with sales target accountability
• Proven ability to drive growth through proactive customer engagement
• Strong commercial acumen in direct-to-consumer environments
• Strong Microsoft Office Experience
• Drive to join the MYMC brand & have an impact on our growing business

Desirable:

• FMCG, retail, subscription or omni-channel experience
• Zendesk (Software) Experience

What we offer you:

• Flexibility: We offer a hybrid work environment to suit your lifestyle
• Stay Fuelled: Daily access to on our meals & snacks on site!
• Career Development: Gain exposure to cross-functional teams like marketing and commercial, with opportunities to grow within the company.
• Recognition Culture: We celebrate your wins and provide regular feedback to support your personal and professional growth.
• Team Environment: Join a supportive, tight-knit team that values collaboration and innovation.
• On-site Gym: Train like a pro in our fully equipped on-site gym.

Next Steps:

All shortlisted applicants will be contacted for a phone screening call & if successful will be asked to attend an onsite interview at our Yennora head office.

• Own commercial performance across an assigned portfolio of priority online subscription customers
• Drive revenue growth through range gap closure, new product penetration and promotional execution
• Complete daily auto-generated call queues, targeting 60–70 outbound calls per day
• Act as the primary commercial contact for assigned customers
• Tailor telesales approach using customer behaviour, subscription history and prior interactions
• Maintain accurate call notes, customer insights and sales outcomes
• Ensure disciplined records to support continuity and follow-up
• Provide proper hand-over to Online Customer Service Agents to support timely resolution
• Proactively partner with Customer Service Agents to prevent service issues from diluting outbound sell focus

• Outbound telesales or inside sales experience with sales target accountability
• Proven ability to drive growth through proactive customer engagement
• Strong commercial acumen in direct-to-consumer environments
• Strong Microsoft Office Experience
• Drive to join the MYMC brand & have an impact on our growing business
• FMCG, retail, subscription or omni-channel experience
• Zendesk (Software) Experience

• Outbound telesales or inside sales experience with sales target accountability
• Proven ability to drive growth through proactive customer engagement
• Strong commercial acumen in direct-to-consumer environments
• Strong Microsoft Office Experience
• Drive to join the MYMC brand & have an impact on our growing business
• FMCG, retail, subscription or omni-channel experience
• Zendesk (Software) Experience