About Paradox Hotels

We are a global collection of luxury lifestyle hotels, resorts, and boutique retreats that fuse modern design with local culture. From luxurious getaways to charming, character-filled escapes, every Paradox property offers a distinct experience for guests seeking style, authenticity, and a genuine connection to place.

With properties in Vancouver, Singapore, Phuket, Kunshan, and Whistler, and new openings on the horizon in Kuala Lumpur and Bangkok, Paradox Hotels is redefining modern hospitality around the world.

At Paradox, we celebrate individuality and embrace the unique character of each destination. Our mission is to create unforgettable guest experiences that connect people to the heart and spirit of every community we call home.

This is Paradox.

Where stories unfold freely, and luxury finds new meaning.

Our Hotel

Set within the beautifully preserved 169-year-old sandstone façade that once housed Sydney’s Fairfax newspaper empire and the Bank of New South Wales, Paradox Sydney honours the rich heritage of its landmark building while embracing a contemporary expression of five-star hospitality. Perfectly positioned in the heart of the CBD, the hotel places guests moments from Sydney’s most celebrated dining, shopping and cultural precincts.

Reimagined in 2025 as Paradox Sydney, this iconic address marks a new chapter for the property. Blending historic character with modern design and warm, intuitive service, the hotel reflects the Paradox philosophy of cultured yet approachable hospitality, creating a vibrant guest experience shaped by the energy and spirit of Sydney itself.

Why work with us

At Paradox Sydney, we believe our people are the heart of our success. We offer an environment where creativity, connection, and care thrive. We love to promote from within and offer clear career pathways across our global network.

You’ll enjoy:

• A supportive, professional environment where leadership and teamwork are genuinely valued
• Ongoing skills development through hands-on training and mentoring
• Opportunities to take ownership of service standards and contribute ideas for improvement
• Exposure to multiple food and beverage outlets: restaurant, bar, in-room dining, and banquets
• Clear performance standards and regular feedback to support professional growth
• A focus on excellence, innovation, and maintaining a competitive edge in the hospitality industry
• Complimentary daily staff meals prepared by our talented Chefs
• A complimentary overnight stay after 90 days of employment
• Volunteering and Responsible Business initiatives
• Active Social Club with fun, team-bonding activities
• Employee of the Month and Employee of the Year awards
• Special accommodation rates for team members, family, and friends across Paradox hotels worldwide
• Access to a confidential Employee Assistance Program (EAP)
• Complimentary uniforms and professional presentation standards

The Role

Guest Support & Service Excellence

Provide exceptional, personalized service and exceed Paradox Service and People Standards. Welcome guests warmly, assist with inquiries, and offer knowledgeable recommendations on hotel facilities and local attractions. Assist guests with luggage up to 32 kg from arrival to rooms and departure areas. Promote the hotel’s restaurants, services, and amenities. Provide concierge-style assistance to guests during overnight hours, responding to requests promptly and professionally.

Night Operations Responsibilities

Respond to guest requests during overnight hours, including luggage delivery, amenities, and general assistance.

Support late-night guest arrivals and departures, assisting with luggage handling and transportation arrangements where required.

Deliver In-Room Dining orders to guest rooms during overnight service periods. Conduct routine security patrols of public areas, guest corridors, and external areas of the property to ensure guest and staff safety.

Manage valet parking requests, including driving vehicles short distances (up to two blocks). Employees are responsible for any fines incurred.

Maintain the appearance and cleanliness of the hotel lobby and entrance, including light tidying, removing litter, and arranging furniture. Assist with overnight operational tasks to ensure the hotel is prepared for the morning shift.

To be successful in this role you will require:

The ability to demonstrate and deliver 5-Star service with a professional, proactive attitude

Excellent personal presentation and communication skills

Full Drivers Licence required (Manual and Automatic is essential)

Knowledge of Sydney and surroundings

Previous experience in a similar role or customer service environment will be viewed favourably

Australian Working Rights

You are required to have ongoing valid Australian working rights for this opportunity.

Pay Rates

Our rates are as per the Hospitality Industry General Award, this is a Level 3 position.

• Provide exceptional, personalized service and exceed Paradox Service and People Standards.
• Welcome guests warmly, assist with inquiries, and offer knowledgeable recommendations on hotel facilities and local attractions.
• Assist guests with luggage up to 32 kg from arrival to rooms and departure areas.
• Promote the hotel’s restaurants, services, and amenities.
• Provide concierge-style assistance to guests during overnight hours, responding to requests promptly and professionally.
• Respond to guest requests during overnight hours, including luggage delivery, amenities, and general assistance.
• Support late-night guest arrivals and departures, assisting with luggage handling and transportation arrangements where required.
• Deliver In-Room Dining orders to guest rooms during overnight service periods.
• Conduct routine security patrols of public areas, guest corridors, and external areas of the property to ensure guest and staff safety.
• Manage valet parking requests, including driving vehicles short distances (up to two blocks).
• Maintain the appearance and cleanliness of the hotel lobby and entrance, including light tidying, removing litter, and arranging furniture.
• Assist with overnight operational tasks to ensure the hotel is prepared for the morning shift.

• Excellent personal presentation and communication skills
• Knowledge of Sydney and surroundings

• The ability to demonstrate and deliver 5-Star service with a professional, proactive attitude
• Full Drivers Licence required (Manual and Automatic is essential)
• Australian Working Rights