Be the human face of the member experience.

Join a purpose-driven organisation where service, empathy, and continuous improvement matter. As our Member Services Officer, you’ll be the first point of contact for members, delivering high-quality, human-centred support across phone, email, and digital channels.

This role is ideal for someone who enjoys helping people, solving problems, and working confidently with digital tools and CRM systems. You’ll play a vital role in ensuring member enquiries are resolved efficiently and empathetically, while contributing to the College’s evolving vision for integrated, personalised member journeys.

Working within the Member Experience Team, you’ll collaborate closely with colleagues across Finance, Events, and other teams to ensure members receive consistent, timely, and accurate support — every time.

About the College

The Royal Australian and New Zealand College of Radiologists (RANZCR) is a purpose-driven organisation that exists to support specialist doctors in clinical radiology and radiation oncology across Australia, New Zealand, and Singapore.

As a peak membership body, our focus is on helping our members deliver the best possible patient care through lifelong learning, professional advocacy, and sector leadership. While our members are medical specialists, it takes a passionate and talented team behind the scenes to bring this mission to life.

Whether your expertise is in member services, marketing, data, finance, IT, or operations, you’ll play a key role in supporting the people who care for patients. You’ll be joining a collaborative, values-led organisation that acts with integrity and respect, holds itself accountable, and leads through innovation.

We’re committed to creating a diverse, inclusive, and flexible workplace where people feel valued, supported, and inspired to grow. If you’re looking for meaningful work, a strong team culture, and the chance to make a difference — this is the place for you.

Learn more about working at RANZCR and the benefits we offer:

ranzcr.com/college/about/careers-at-ranzcr

What you’ll be doing

• Act as the first point of contact for member enquiries across phone, email, and digital channels.
• Deliver friendly, responsive, and accurate support that reflects a strong member-first mindset.
• Proactively identify member needs, resolve issues, and escalate complex or sensitive enquiries when required.
• Support the implementation of a “single front door” approach to member enquiries as the College’s service model evolves.
• Assist members with volunteer processes, providing guidance to ensure a positive and inclusive experience.
• Use CRM systems (preferably Microsoft Dynamics 365) to accurately record, update, and manage member information.
• Maintain data integrity and comply with privacy, security, and WHS requirements.
• Collaborate with teams across Member Experience, Finance, Events, and other areas to deliver coordinated support.
• Support membership administration, including subscriptions and renewals.
• Contribute to continuous improvement initiatives, documentation, and team workflows.

About you

• Minimum 2 years’ experience in a frontline customer or member service, administration, or support role.
• Experience using CRM systems and managing member or customer data (Dynamics 365 preferred).
• Strong digital literacy, including Microsoft 365 and online communication tools.
• Excellent written and verbal communication skills, with a calm and empathetic approach.
• High attention to detail and accuracy in data entry and record-keeping.
• Strong organisational and time management skills, with the ability to adapt to changing priorities.
• A collaborative team player who values inclusivity, accountability, and continuous improvement.

• Act as the first point of contact for member enquiries across phone, email, and digital channels.
• Deliver friendly, responsive, and accurate support that reflects a strong member-first mindset.
• Proactively identify member needs, resolve issues, and escalate complex or sensitive enquiries when required.
• Support the implementation of a “single front door” approach to member enquiries as the College’s service model evolves.
• Assist members with volunteer processes, providing guidance to ensure a positive and inclusive experience.
• Use CRM systems (preferably Microsoft Dynamics 365) to accurately record, update, and manage member information.
• Maintain data integrity and comply with privacy, security, and WHS requirements.
• Collaborate with teams across Member Experience, Finance, Events, and other areas to deliver coordinated support.
• Support membership administration, including subscriptions and renewals.
• Contribute to continuous improvement initiatives, documentation, and team workflows.

• Member Services
• First Point of Contact
• CRM Software
• Microsoft 365
• Online communication tools
• Excellent written and verbal communication skills
• Calm and empathetic approach
• High attention to detail
• Accuracy in data entry and record-keeping
• Strong organisational skills
• Time management skills
• Ability to adapt to changing priorities
• Collaborative team player
• Values inclusivity, accountability, and continuous improvement

• Minimum 2 years’ experience in a frontline customer or member service, administration, or support role.
• Experience using CRM systems and managing member or customer data (Dynamics 365 preferred).
• Strong digital literacy, including Microsoft 365 and online communication tools.
• Excellent written and verbal communication skills, with a calm and empathetic approach.
• High attention to detail and accuracy in data entry and record-keeping.
• Strong organisational and time management skills, with the ability to adapt to changing priorities.
• A collaborative team player who values inclusivity, accountability, and continuous improvement.