About the role

You see the big picture, you’ve always worked on a grand scale, and now you’re ready to re-focus on grand impact.

Your expertise in communication, problem-solving, empathy and conflict resolution are highly transferable and in-demand. Help us foster satisfaction and service experiences that transform lives of our community.

In this role, you'll:

• Working as part of a team delivering high-volume customer enquiry and transactional services, you will lead Tier 0 and Tier 1 support within a fast-paced contact centre environment.
• This role will see you drive performance, enhance customer outcomes, and lead continuous improvement initiatives.
• You will lead service delivery and optimise outcomes in a complex, high-volume, multi-channel environment.
• For more information on this position and business unit, view the role description and information pack.

About you

Your leadership and customer service expertise, formed across contact centre or shared services environments, will see you excel in driving performance and leading teams in a complex setting.

You're recognised as a customer-focused leader, skilled at using data to improve performance, and experienced in managing high-volume operations and stakeholders to deliver results.

Note: Travel to various sites is a requirement of this role.

Work Location

This position can be based in either Dubbo or Parkes.

Who we are

Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.

Join us

Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers.

Flexible work options may be available. Learn more via Flexible work options and policy

• Working as part of a team delivering high-volume customer enquiry and transactional services, you will lead Tier 0 and Tier 1 support within a fast-paced contact centre environment.
• This role will see you drive performance, enhance customer outcomes, and lead continuous improvement initiatives.
• You will lead service delivery and optimise outcomes in a complex, high-volume, multi-channel environment.

• Communication
• Problem-solving
• Empathy
• Conflict resolution
• Leadership
• Customer service expertise
• Using data to improve performance
• Managing high-volume operations
• Stakeholder management

• Leadership and customer service expertise, formed across contact centre or shared services environments.
• Recognised as a customer-focused leader.
• Skilled at using data to improve performance.
• Experienced in managing high-volume operations and stakeholders to deliver results.
• Travel to various sites is a requirement of this role.