An overview of this role

As the Manager, Professional Services Engineers, you will manage a team that works directly with customers to deliver installation, migration, training, and advisory services across the full GitLab platform. In this role, you will be accountable for the performance, development, and day-to-day management of a team of Professional Services Engineers based across Europe, helping them deliver high-quality outcomes in a remote, asynchronous environment.

You will partner closely with Technical Architects and Professional Services management to enable consistent delivery across implementation projects, migrations, and statement of work engagements. This is a people-first role with meaningful technical depth. You will step in hands-on with your team when needed while also building the operating rhythm, team culture, and delivery approach that help the broader practice scale. You will also work closely with cross-functional partners to improve utilization, customer satisfaction, and delivery execution.

In your first year, you will help strengthen team capability, improve delivery consistency, and create the conditions for a high-performing services team across the region. This is an opportunity to manage a team doing technically complex, customer-facing work that directly helps customers realize value from GitLab.

Some examples of our projects:

• Leading a team of Professional Services Engineers through end-to-end GitLab implementation and migration engagements for enterprise customers across Europe
• Partnering with Sales, Customer Success, and Technical Architects to support statement of work scoping and align the right technical resources to customer needs

What you’ll do

• Lead and manage a team of Professional Services Engineers, supporting their growth, performance, and day-to-day delivery across customer engagements.
• Develop team members through regular 1:1s, coaching, feedback, and career conversations that help them grow their technical and consulting skills.
• Own delivery outcomes across your team’s portfolio, including implementations, migrations, advisory services, and statement of work engagements.
• Monitor project health, identify delivery risks early, and step in directly or escalate when needed to keep customer work on track.
• Partner with Technical Architects, Engagement Managers, Sales, and Customer Success to plan, scope, resource, and support successful services engagements.
• Track team utilization, customer satisfaction, and escalation trends, and use those insights to improve team performance and operational effectiveness.
• Act as a senior escalation point for complex customer situations, helping guide resolution while maintaining a high bar for service quality.
• Contribute to the continuous improvement of Professional Services processes, tooling, knowledge sharing, and delivery standards across the broader organization.

What you’ll bring

• Significant experience leading and developing high-performing technical teams in a customer-facing environment.
• A strong technical foundation in software delivery, DevSecOps, platform engineering, or a related area, with the ability to engage credibly in technical discussions.
• Experience managing or supporting professional services, implementation delivery, migration programs, or technical consulting engagements for enterprise customers.
• Proven ability to navigate customer escalations, balance competing priorities, and drive clear outcomes in complex situations.
• Strong collaboration skills and the ability to work effectively with cross-functional partners such as Sales, Customer Success, and Technical Architects.
• A delivery mindset focused on accountability, quality, and measurable results rather than activity alone.
• Comfort working in a fully remote, asynchronous organization with strong written communication and organizational skills.
• Alignment with GitLab’s values and the ability to lead with transparency, trust, and a focus on team development.

• Lead and manage a team of Professional Services Engineers, supporting their growth, performance, and day-to-day delivery across customer engagements.
• Develop team members through regular 1:1s, coaching, feedback, and career conversations that help them grow their technical and consulting skills.
• Own delivery outcomes across your team’s portfolio, including implementations, migrations, advisory services, and statement of work engagements.
• Monitor project health, identify delivery risks early, and step in directly or escalate when needed to keep customer work on track.
• Partner with Technical Architects, Engagement Managers, Sales, and Customer Success to plan, scope, resource, and support successful services engagements.
• Track team utilization, customer satisfaction, and escalation trends, and use those insights to improve team performance and operational effectiveness.
• Act as a senior escalation point for complex customer situations, helping guide resolution while maintaining a high bar for service quality.
• Contribute to the continuous improvement of Professional Services processes, tooling, knowledge sharing, and delivery standards across the broader organization.

• Strong technical foundation in software delivery, DevSecOps, platform engineering, or a related area
• Ability to engage credibly in technical discussions
• Proven ability to navigate customer escalations
• Ability to balance competing priorities
• Ability to drive clear outcomes in complex situations
• Strong collaboration skills
• Ability to work effectively with cross-functional partners
• Delivery mindset focused on accountability, quality, and measurable results
• Strong written communication skills
• Strong organizational skills