Background information about the job or company (e.g., role context, company overview)

Ready to take the next step in your IT career?

At efex, no two days are the same. You’ll work across a variety of client environments, get hands-on with cutting-edge technologies, and be backed by a down-to-earth team that genuinely wants you to succeed.

Who We Are

With over 20 local branches supported by a strong national presence, efex is one of Australia’s leading MSPs. We deliver right-sized IT solutions that help businesses run smarter, simpler, and more efficiently. Our culture is approachable and business-focused: we speak in plain language, build real relationships, and always put people first, both our clients and our team.

The Role

We’re looking for a Level 2 Service Desk Engineer to join our Adelaide team full-time.

Responsibilities or duties

In this role, you’ll:

• Provide proactive and reactive IT support across diverse client environments
• Maintain system continuity through monitoring, troubleshooting, and maintenance
• Communicate clearly with clients, giving them confidence and visibility at every stage
• Accurately manage tickets, time, and documentation
• Collaborate with account managers and other teams to deliver seamless service
• Mentor and support junior team members
• Gain exposure to leading technologies, expanding your technical skills daily

Qualifications or requirements (e.g., education, skills)

About You

You’ll thrive in this role if you:

• Bring 3 – 5 years’ experience in a technical role within an MSP environment
• Have strong customer service skills and enjoy client interaction
• Are proactive, detail-oriented, and a natural problem solver
• Have medium to high-level experience with:
  • Windows Servers, networking (inc. firewalls), Office 365, backups
  • Hypervisor technologies (VMware/Hyper-V)
• And some experience with:
  • Azure, IP Telephony, PowerShell, MDM, endpoint management, cybersecurity solutions

Any other provided details (e.g., benefits, work environment, team info, or additional notes)

What We Offer

• Competitive salary: we recognise your expertise
• Supportive, down-to-earth culture: collaboration and respect are at the core of our team
• Birthday leave: celebrate your day, on us
• Wellbeing leave: take up to two days from your personal leave each year to focus on your wellbeing
• Career pathways: choose the direction that suits you best, whether that’s advancing your technical expertise, stepping into project work, or moving towards leadership opportunities as they arise
• Challenging, rewarding work: every day brings variety with new clients, problems, and technologies to solve

Why Join efex?

This is more than a support role; it’s a chance to grow with one of Australia’s fastest-growing MSPs. You’ll learn fast, be challenged daily, and have genuine opportunities to shape your career.

Please note: all shortlisted candidates will be required to undergo a National Police Check as part of the recruitment process.

• Provide proactive and reactive IT support across diverse client environments
• Maintain system continuity through monitoring, troubleshooting, and maintenance
• Communicate clearly with clients, giving them confidence and visibility at every stage
• Accurately manage tickets, time, and documentation
• Collaborate with account managers and other teams to deliver seamless service
• Mentor and support junior team members
• Gain exposure to leading technologies, expanding your technical skills daily

• Windows Servers
• Networking (inc. firewalls)
• Office 365
• Backups
• Hypervisor technologies (VMware/Hyper-V)
• Azure
• IP Telephony
• PowerShell
• MDM
• Endpoint management
• Cybersecurity solutions
• Customer service skills
• Client interaction
• Proactive
• Detail-oriented
• Problem-solving

• 3 – 5 years’ experience in a technical role within an MSP environment
• Medium to high-level experience with Windows Servers, networking (inc. firewalls), Office 365, backups, and Hypervisor technologies (VMware/Hyper-V)
• Some experience with Azure, IP Telephony, PowerShell, MDM, endpoint management, and cybersecurity solutions