About the Role

At DXC Technology, we use the power of technology to deliver mission-critical IT services that move the world. As a Level 2 Network Operations Analyst, you will play a pivotal role in ensuring the stability and performance of our clients’ network environments. You’ll lead technical investigations, drive proactive monitoring, and support continuous service improvement in a fast-paced, multi-vendor ecosystem.

You will have a close relationship with our L1 technicians who provide 24x7, 365 days a year support. This role will require the availability to work rotating shifts between 7am and 11pm as part of this support. Australian citizenship is mandatory.

Key Responsibilities

• Proactively monitor and analyze network performance and health
• Serve as technical lead during Severity 1 and 2 incidents
• Participate in Change and Emergency Work Order (EWO) review boards
• Implement approved network changes and enhancements
• Drive problem management and root cause analysis (RCA) initiatives
• Execute IMAC (Install, Move, Add, Change) activities
• Investigate, diagnose, and validate escalated incidents

What We’re Looking For

• Bachelor’s Degree or Diploma in Information Technology or related field
• 3–5 years of experience in networking or network operations
• Strong communication and stakeholder engagement skills
• Experience working in a multi-vendor environment
• Familiarity with ITIL processes and service management frameworks
• CCNA certification required; CCNP or CIPE certification is a plus

Technical Proficiency

• Comprehensive understanding of Cisco networking devices, including Meraki
• Advanced knowledge of Palto Alto.
• Comprehensive understanding of SD-WAN technology
• HPN devices (H3C, ProCurve, 3Com, Aruba) – optional
• F5 technologies

Why DXC?

At DXC, we foster a culture of inclusion, integrity, and innovation. You’ll be empowered to grow your career while contributing to solutions that matter—supported by a global team committed to delivering excellence for our customers and communities

• Proactively monitor and analyze network performance and health
• Serve as technical lead during Severity 1 and 2 incidents
• Participate in Change and Emergency Work Order (EWO) review boards
• Implement approved network changes and enhancements
• Drive problem management and root cause analysis (RCA) initiatives
• Execute IMAC (Install, Move, Add, Change) activities
• Investigate, diagnose, and validate escalated incidents

• Strong communication and stakeholder engagement skills
• Experience working in a multi-vendor environment
• Familiarity with ITIL processes and service management frameworks
• CCNA certification required; CCNP or CIPE certification is a plus
• Comprehensive understanding of Cisco networking devices, including Meraki
• Advanced knowledge of Palto Alto.
• Comprehensive understanding of SD-WAN technology
• HPN devices (H3C, ProCurve, 3Com, Aruba) – optional
• F5 technologies

• Bachelor’s Degree or Diploma in Information Technology or related field
• 3–5 years of experience in networking or network operations
• CCNA certification required; CCNP or CIPE certification is a plus