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Make a meaningful difference to the lives of Australians in need

Life at Mission Australia

When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we advocate for a fairer Australia, to meet the growing needs of people across the country. Together we’re building hope and possibility for all.

Find out more about us and our purpose.

Your Opportunity

Based in Meekatharra, the Housing Case Manager plays a pivotal role in supporting families, women and their children to achieve stability, independence and improved wellbeing within a safe and secure environment. Working under general direction, you will apply specialised case management expertise to support clients navigating housing instability, homelessness and broader life challenges, while helping them build pathways toward long-term housing and community connection.

Embedded within the Homelessness & Housing Support service, this is an on-site position within a remote and close-knit community, where you will deliver holistic, culturally safe, and trauma-informed support. You will support clients with complex needs, many of whom may present with trauma backgrounds, disengagement, or vulnerability, requiring resilience, empathy and the ability to remain calm in confronting situations. The service provides medium-term accommodation alongside wraparound case management and community development support, empowering clients to transition from unsafe or unstable housing into sustainable, independent living.

Your Key Responsibilities:

• Conduct intake assessments, including pre-tenancy interviews, and manage housing and tenancy waitlists.
• Deliver tailored, trauma-informed case management and develop person-centred plans to support client goals and housing outcomes.
• Provide wraparound support through advocacy, referrals, and coordination with internal and external services.
• Build strong, culturally safe relationships with clients to understand and respond to their immediate and long-term needs.
• Work collaboratively with the Department of Housing and stakeholders to secure and sustain tenancy outcomes.
• Support tenancy establishment and maintenance, including move-ins, property care, accessing essential services, and NILS loans.
• Maintain accurate and timely case notes, reports, and documentation, contributing to program compliance and service outcomes.

Requirements for Success

• Relevant qualification (minimum Certificate IV preferred) or degree in community/human services with demonstrated experience in case management.
• Strong experience working with diverse communities, including Aboriginal and Torres Strait Islander peoples and CALD clients.
• Sound understanding of homelessness, housing instability, and associated challenges such as family violence, mental health and substance use.
• Demonstrated ability to deliver trauma-informed care and manage complex client needs autonomously.
• Excellent communication, advocacy, and stakeholder engagement skills, with the ability to build trusted relationships.
• Strong organisational and time management skills, with the capacity to manage multiple priorities in a remote setting.
• Cultural capability, resilience, and emotional intelligence to work effectively with vulnerable clients in challenging and at times confronting environments.
• First Aid certificate desired but not required
• Full driver's licence with no restrictions
• Before starting work with us, you will need to undertake a national police history check, qualifications, and referee checks, and have a clearance to work with children/vulnerable people.

Your Benefits

To ensure our employees feel valued, empowered, and celebrated, we provide a range of employee benefits including:

• Rewarding work – every day you know you’re making a real difference
• Not-for-profit salary packaging, reducing your tax (details via AccessPay)
• Free external, confidential counselling and access to chaplaincy support
• Volunteering opportunities
• Opportunity to purchase additional annual leave
• Extra leave including Mission Australia Thank You Day & Work Anniversary Day off

Very Remote Benefits include:

• Additional $1,000 each year to assist with cost of living in a remote area
• 5 weeks Annual Leave
• Access to up to 5 additional days Personal/carers leave each year (non-accruing)

• Conduct intake assessments, including pre-tenancy interviews, and manage housing and tenancy waitlists.
• Deliver tailored, trauma-informed case management and develop person-centred plans to support client goals and housing outcomes.
• Provide wraparound support through advocacy, referrals, and coordination with internal and external services.
• Build strong, culturally safe relationships with clients to understand and respond to their immediate and long-term needs.
• Work collaboratively with the Department of Housing and stakeholders to secure and sustain tenancy outcomes.
• Support tenancy establishment and maintenance, including move-ins, property care, accessing essential services, and NILS loans.
• Maintain accurate and timely case notes, reports, and documentation, contributing to program compliance and service outcomes.

• Case management expertise
• Holistic, culturally safe, and trauma-informed support delivery
• Resilience, empathy, and ability to remain calm in confronting situations
• Advocacy
• Referrals
• Coordination with internal and external services
• Building strong, culturally safe relationships
• Stakeholder engagement
• Tenancy establishment and maintenance support
• Accurate and timely case note, report, and documentation maintenance
• Working with diverse communities, including Aboriginal and Torres Strait Islander peoples and CALD clients
• Understanding of homelessness, housing instability, and associated challenges
• Trauma-informed care delivery
• Managing complex client needs autonomously
• Communication skills
• Organisational skills
• Time management skills
• Cultural capability
• Emotional intelligence

• Relevant qualification (minimum Certificate IV preferred) or degree in community/human services with demonstrated experience in case management.
• Strong experience working with diverse communities, including Aboriginal and Torres Strait Islander peoples and CALD clients.
• Sound understanding of homelessness, housing instability, and associated challenges such as family violence, mental health and substance use.
• Demonstrated ability to deliver trauma-informed care and manage complex client needs autonomously.
• Excellent communication, advocacy, and stakeholder engagement skills, with the ability to build trusted relationships.
• Strong organisational and time management skills, with the capacity to manage multiple priorities in a remote setting.
• Cultural capability, resilience, and emotional intelligence to work effectively with vulnerable clients in challenging and at times confronting environments.
• First Aid certificate desired but not required
• Full driver's licence with no restrictions
• National police history check, qualifications, and referee checks, and a clearance to work with children/vulnerable people.