Background

At IAG, we’re ready for you. We're the largest general insurance group in Australia and New Zealand. Our family of brands turns the IAG purpose of making your world a safer place into action by helping everyday Aussies and New Zealanders, supporting their ambitions and making insurance accessible.

This role sits within the BAU Production Support team, responsible for ensuring the stability and performance of the production environment.

Responsibilities

Ngā Mahi Hei Whakatutuki Māu | What You'll Do

• Application support & stability: Ensure reliable operation of Guidewire applications through proactive monitoring, incident resolution and root cause analysis, maintaining high availability and performance across production environments.
• Configuration & system management: Maintain and enhance Guidewire configurations, including business rules, integrations, APIs and environment settings, driving improvements and reducing manual effort through automation.
• Defect management & continuous improvement: Investigate and resolve defects across production and non-production environments, identifying trends and recommending enhancements to improve system stability, efficiency and cost-effectiveness.
• Collaboration & stakeholder engagement: Work closely with business stakeholders, system owners and delivery teams to refine requirements, provide technical guidance and ensure alignment with business outcomes.

Qualifications and Experience

Ōu Pūkenga me ōu Wheako | What You'll Bring

• Proven experience supporting Guidewire applications (PolicyCenter, BillingCenter or ClaimCenter) in a production or support environment
• Strong understanding of application support processes, incident management and root cause analysis
• Hands-on experience with Guidewire configuration (e.g. business rules, product model, integrations, APIs)
• Working knowledge of SDLC, Agile and continuous delivery practices
• Ability to analyse complex issues, troubleshoot effectively and drive sustainable solutions
• Strong stakeholder communication skills, with the ability to translate technical concepts for business users
• Experience with automation and process improvement to enhance operational efficiency

Additional Details

Tā Mātau ki a Koutou| What We Offer

• Boosted KiwiSaver with 4.5% employer contribution and life insurance as standard.
• 20 days annual leave + 5 days MyLeave (extra leave for what’s important to you).
• Up to 50% off personal insurance, including home and motor insurance.
• Annual $500 health & wellbeing payment.
• 14 Weeks paid parental leave.
• Access to LinkedIn Learning, the award-winning IAG Academy, study assistance and secondment opportunities.
• *employment type eligibility criteria apply

• Application support & stability: Ensure reliable operation of Guidewire applications through proactive monitoring, incident resolution and root cause analysis, maintaining high availability and performance across production environments.
• Configuration & system management: Maintain and enhance Guidewire configurations, including business rules, integrations, APIs and environment settings, driving improvements and reducing manual effort through automation.
• Defect management & continuous improvement: Investigate and resolve defects across production and non-production environments, identifying trends and recommending enhancements to improve system stability, efficiency and cost-effectiveness.
• Collaboration & stakeholder engagement: Work closely with business stakeholders, system owners and delivery teams to refine requirements, provide technical guidance and ensure alignment with business outcomes.

• Proven experience supporting Guidewire applications (PolicyCenter, BillingCenter or ClaimCenter) in a production or support environment
• Strong understanding of application support processes, incident management and root cause analysis
• Hands-on experience with Guidewire configuration (e.g. business rules, product model, integrations, APIs)
• Working knowledge of SDLC, Agile and continuous delivery practices
• Ability to analyse complex issues, troubleshoot effectively and drive sustainable solutions
• Strong stakeholder communication skills, with the ability to translate technical concepts for business users
• Experience with automation and process improvement to enhance operational efficiency

• Proven experience supporting Guidewire applications (PolicyCenter, BillingCenter or ClaimCenter) in a production or support environment
• Strong understanding of application support processes, incident management and root cause analysis
• Hands-on experience with Guidewire configuration (e.g. business rules, product model, integrations, APIs)
• Working knowledge of SDLC, Agile and continuous delivery practices
• Ability to analyse complex issues, troubleshoot effectively and drive sustainable solutions
• Strong stakeholder communication skills, with the ability to translate technical concepts for business users
• Experience with automation and process improvement to enhance operational efficiency