As a Guest Services Advisor, you will support the delivery of exceptional workplace experiences and service to colleagues, customers, and visitors in our commercial buildings, ensuring qualitative customer outcomes are realised. This position will be based at our 2 Carrington Street Office Building.

Provide an outstanding colleague and customer experience!

Be an ambassador of the NAB brand and embody our customer obsessed values!

Apply your customer service passion in a professional environment within the Banking sector!

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.

In the role of Guest Services Advisor, you will join the Enterprise Property Workplace Team that’s doubling down on customer obsession!

Each day, you’ll go above and beyond to:

• Deliver exceptional colleague and customer experience in every interaction across a range of on-site workplace services with a focus on anticipating needs, listening to the colleagues and visitors, and making every interaction simple, effective, and quick.
• Receive and welcome guests, collect courier deliveries, sort and transport mail to the correct location, provide locker access, allocate temporary carparks on request.
• Assist with building, parking and property access including event space bookings and set-up.
• Complete floor walks utilising a checklist, noting, and reporting maintenance issues.
• Once proficient, cross-skill to be front of house and back of house capable.
• Complete other role-specific tasks as directed.

We’re looking for the best and brightest to deliver the best for our customers. You’ll need:

• Hospitality/customer service experience at minimum. Hotel/Concierge/Professional attendant experience and/or Certificate III in Hospitality would be highly regarded.
• Professional verbal and written communication skills.
• Ability to multi-task and prioritise tasks with operational awareness.
• Able to demonstrate a common-sense approach to problem solving.
• Demonstrable growth mindset, eager to learn and has the attitude that success means delivering as a team.

• Deliver exceptional colleague and customer experience in every interaction across a range of on-site workplace services with a focus on anticipating needs, listening to the colleagues and visitors, and making every interaction simple, effective, and quick.
• Receive and welcome guests, collect courier deliveries, sort and transport mail to the correct location, provide locker access, allocate temporary carparks on request.
• Assist with building, parking and property access including event space bookings and set-up.
• Complete floor walks utilising a checklist, noting, and reporting maintenance issues.
• Once proficient, cross-skill to be front of house and back of house capable.
• Complete other role-specific tasks as directed.

• Professional verbal and written communication skills.
• Ability to multi-task and prioritise tasks with operational awareness.
• Able to demonstrate a common-sense approach to problem solving.
• Demonstrable growth mindset, eager to learn and has the attitude that success means delivering as a team.

• Hospitality/customer service experience at minimum. Hotel/Concierge/Professional attendant experience and/or Certificate III in Hospitality would be highly regarded.