Background information about the job or company

The Field Service Engineer is responsible for delivering high-quality service support to Cytiva’s customers across Australia and New Zealand. This includes performing preventative maintenance, troubleshooting, installation and qualification of a broad range of Cytiva’s laboratory and bioprocessing equipment. This role plays a critical part in ensuring customer satisfaction, equipment uptime and compliance in GMP-regulated environments.

This position reports to the Cytiva ANZ Service Leader and is part of the Equipment Service Solutions Team. It is a field-based role working remotely in Sydney, with access to a local office in Lane Cove.

Responsibilities or duties

• Perform installation, qualification (IQOQ, RQ, CCP), preventative maintenance, troubleshooting and repairs on Cytiva’s lab-scale and bioprocessing equipment including AKTA Pure, Go, Avant, Biacore, AKTA Ready, Readyflux, Wave and Xcellerex systems etc., ensuring compliance with GMP standards.
• Support digital and automation solutions including UNICORN, Figurate, Chronicle, OptiRun Connect, Historian and networking.
• Maintain accurate and complete service documentation, including PM and qualification documents, service reports, calibration records, raw data in line with GDP requirements and Cytiva Standard Works, as well as all internal documents and trunk stock etc.
• Be part of an open and winning team culture, working closely with teammates and technical experts to continuously grow your technical skillset and sharing your experience/knowledge, while also collaborating with the broader team (incl. sales, product, and customer service) to deliver exceptional service to Cytiva customers.
• Participate in revenue-generating activities such as contract renewals, sales lead generation, and implementation of service programs.
• Travel across ANZ to support customers in both research and GMP manufacturing environments.

Qualifications or requirements

Experience needed

• You bring 4+ years of field service experience, or you are an early-career biomedical engineer, automation engineer, technician, or computer science graduate eager to grow in the life sciences industry.
• You have strong hands-on technical skills, with proven experience in troubleshooting and problem-solving (preferably in field-based roles but not mandatory).
• You are proficient with computer systems and networking, with the ability to set up, configure and troubleshoot both software and hardware in customer environments.
• You demonstrate strong attention to detail, excellent time management the ability to learn and support a wide range of products while consistently delivering high-quality works.
• You are a good team player who is resilient, self-motivated, follows Cytiva Standard Works and is committed to meeting customer needs and achieve KPIs.
• You are customer-focused, passionate about the life sciences industry, and have a strong interest in working within GMP-regulated environments supporting critical therapeutic drug production.
• You thrive both working independently and as part of a remote, collaborative team with multiple stakeholders.

Any other provided details

Travel, Motor Vehicle Record & Physical/Environment Requirements - below requirements are essential to this role:

• Ability to travel - an average of 50% of time travel across Australia and New Zealand for training and field work, with occasional international travel.
• Ability to lift, move, or carry tools, tool cases, and equipment up to 20kg in weight unassisted, and to perform service tasks on both benchtop instruments and large-scale systems (e.g., 2000-litre bioreactors), including tasks that may require bending, kneeling, or working in physically demanding positions (in accordance with EHS guidelines).
• Ability to comply with vaccination requirements as mandated by customer facilities or Cytiva EHS recommendations.
• Valid driver’s license with an acceptable driving record.

It would be a plus if you also possess previous experience in:

• Working in GMP environments or supporting customers in regulated industries.
• Hands-on experience with Cytiva equipment or similar bioprocessing technologies.
• Leading project or small teams.

Eligibility of candidates without work rights in Australia:

Cytiva would consider providing immigration support for a suitable candidate where we are unable to source locally based talent. In such a case Cytiva would provide visa sponsorship support for the successful candidate only. Immigration arrangements for family members would be the responsibility of the individual. Any relocation costs for the successful candidate or their family members would also be the responsibility of the individual.

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

• Perform installation, qualification (IQOQ, RQ, CCP), preventative maintenance, troubleshooting and repairs on Cytiva’s lab-scale and bioprocessing equipment including AKTA Pure, Go, Avant, Biacore, AKTA Ready, Readyflux, Wave and Xcellerex systems etc., ensuring compliance with GMP standards.
• Support digital and automation solutions including UNICORN, Figurate, Chronicle, OptiRun Connect, Historian and networking.
• Maintain accurate and complete service documentation, including PM and qualification documents, service reports, calibration records, raw data in line with GDP requirements and Cytiva Standard Works, as well as all internal documents and trunk stock etc.
• Be part of an open and winning team culture, working closely with teammates and technical experts to continuously grow your technical skillset and sharing your experience/knowledge, while also collaborating with the broader team (incl. sales, product, and customer service) to deliver exceptional service to Cytiva customers.
• Participate in revenue-generating activities such as contract renewals, sales lead generation, and implementation of service programs.
• Travel across ANZ to support customers in both research and GMP manufacturing environments.

• Strong hands-on technical skills
• Troubleshooting and problem-solving
• Proficiency with computer systems and networking
• Ability to set up, configure and troubleshoot both software and hardware
• Attention to detail
• Excellent time management
• Ability to learn and support a wide range of products
• Team player
• Resilient
• Self-motivated
• Customer-focused
• Passion for the life sciences industry
• Interest in working within GMP-regulated environments
• Ability to work independently and as part of a remote, collaborative team

• 4+ years of field service experience, or an early-career biomedical engineer, automation engineer, technician, or computer science graduate.
• Valid driver’s license with an acceptable driving record.
• Ability to travel - an average of 50% of time travel across Australia and New Zealand.
• Ability to lift, move, or carry tools, tool cases, and equipment up to 20kg in weight unassisted.
• Ability to comply with vaccination requirements.