Background

Join the largest general insurance group in Australia and Aotearoa New Zealand. We’re a top-tier ASX-listed company helping to make the world a safer place through creating a stronger and more resilient business and enabling our portfolio of iconic insurance brands

Make a real difference for customers when they need it most. Join us to assess residential building claims, guide repairs with empathy and expertise, and help families get back on their feet sooner. You’ll use your practical building know‑how and people skills to investigate damage, explain the path forward in simple terms, and keep things moving. Bring your curiosity, judgment and care, and we’ll back you with tools, training and a supportive team that values your independence and initiative.

This is a full-time 12-month fixed-term contract role based on the Gold Coast, with travel to our Meanjin (Brisbane) office one day per month

What You'll Do

• Visit residential properties to investigate (assess), review/ validate scopes of works and quantify building damage, documenting clear, accurate findings for each claim though a report.
• Determine practical repair methodologies and recommend cost‑effective solutions that balance quality, safety and customer needs, negotiating fair outcomes with builders and suppliers, including quotes, tenders and total‑loss settlements where required.
• Set clear expectations with customers with empathy and pace.
• Monitor repair progress, validate quality at key stages, and resolve issues quickly in partnership with our supply chain.
• Manage reserves and settlement practices responsibly to prevent cost escalation and deliver sustainable claim outcomes.

What You'll Bring

• Practical building knowledge from a trade background or equivalent experience assessing residential damage.
• Confident communication skills, able to translate technical details into simple, reassuring next steps.
• Negotiation and influencing capability to align customers, builders and suppliers on the best outcome.
• Sound judgment and problem‑solving, making timely decisions with incomplete information when needed.
• Comfortable using digital tools for notes, photos, scopes and status updates while working independently.
• Customer focus with resilience and empathy, including when supporting vulnerable customers.
• A current driver’s licence; relevant building or financial services qualifications are welcomed, not required.

What We Offer

• Boosted superannuation with 13% as standard.
• 20 days annual leave + 5 days MyLeave (extra leave for what’s important to you).
• Work from home and many more flexibility options with myFlex.
• Up to 50% off personal insurance, including home and motor insurance.
• Partner discounts on private health insurance, tech & appliances, and many more.
• Industry-leading 20 weeks paid parental leave.
• Access to LinkedIn Learning, the award-winning IAG Academy, study assistance and secondment opportunities.

*employment type eligibility criteria apply

• Visit residential properties to investigate (assess), review/ validate scopes of works and quantify building damage, documenting clear, accurate findings for each claim though a report.
• Determine practical repair methodologies and recommend cost‑effective solutions that balance quality, safety and customer needs, negotiating fair outcomes with builders and suppliers, including quotes, tenders and total‑loss settlements where required.
• Set clear expectations with customers with empathy and pace.
• Monitor repair progress, validate quality at key stages, and resolve issues quickly in partnership with our supply chain.
• Manage reserves and settlement practices responsibly to prevent cost escalation and deliver sustainable claim outcomes.

• Practical building knowledge from a trade background or equivalent experience assessing residential damage.
• Confident communication skills, able to translate technical details into simple, reassuring next steps.
• Negotiation and influencing capability to align customers, builders and suppliers on the best outcome.
• Sound judgment and problem‑solving, making timely decisions with incomplete information when needed.
• Comfortable using digital tools for notes, photos, scopes and status updates while working independently.
• Customer focus with resilience and empathy, including when supporting vulnerable customers.
• A current driver’s licence.

• Practical building knowledge from a trade background or equivalent experience assessing residential damage.
• Relevant building or financial services qualifications are welcomed, not required.