About Us

MTC FutureReady is an independent social enterprise that is here to help people take practical steps towards real progress. Our focus is to empower people from all backgrounds to improve their skills and their employment prospects.

Our targeted training programs, meaningful employment services and unbeatable support are all designed to bring about fresh possibilities and drive life-changing transformation. Every year we support more than 20,000 people with new skills, confidence and opportunities across New South Wales, Victoria, Queensland and the ACT.

About the Role

An exciting opportunity has become available for a motivated and driven Employment Consultant to join our Employment Services team in our South Brisbane location.

Our Employment Services division is dedicated to generating opportunities that empower and encourage people to find gainful employment and make a positive contribution to their community. We deliver a holistic program which assists and supports jobseekers in securing employment through case management, coaching, work skills training, pre-vocational training and job matching. We gain success through forming partnerships with key organisations in government, business and the wider community.

Reporting to the Area Manager, the duties of an Employment Consultant will include:

• Managing a caseload of jobseekers with the objective of finding them suitable and sustainable employment through improving their capacity to work by addressing non-vocational and vocational barriers.
• Guide and support customers with non-vocational barriers through coaching, mentoring, and connecting to additional community support.
• Partner with customers to ensure customers feel consulted and supported and have a plan that is tailored to their individual needs and goals.
• Utilise MTC external partnerships to develop co-case management strategies to support customers with intensive interventions.
• Refer customers to Allied Health team to support them in overcoming identified barriers.
• Support customers in finding work through sourcing vacancies and brokering introductions to employers.
• Build rapport with customer, understand their goals, progress and circumstances including managing expectations.
• Show empathy, respect and understanding of the customers’ needs.

About You

The ideal applicant we are seeking will have:

• Minimum of two years local industry and/or recruitment experience with a proven ability to achieve set KPIs and deliver superior customer service.
• Highly developed communication and interpersonal skills with the ability to forge effective relationships with a wide range of key stakeholders.
• Strong positive problem solving, conflict resolution skills and mentoring and coaching ability.
• Strong listening skills and an ability to handle challenging customer behaviour.
• Demonstrated cultural competence and the ability to understand, communicate with, and effectively interact with people across cultures, socio-economic background and life experience.

Why Choose Us

For us, it’s more than just work. At MTC we help people take meaningful steps forward in work, and in life. When you join us, you’ll become part of a purposeful, empowering and rewarding workplace. The bonus is that the experiences, support, and training you gain here will also help you grow as an individual.

We are an equal opportunity employer, and at MTC, you will be working in a diverse and inclusive environment. Aboriginal and Torres Strait Islander peoples and people with lived experience of disability are welcome and strongly encouraged to apply. If there are reasonable adjustments to a recruitment process, role, or your work environment to help you, let us know.

Our core values of empathy, innovation, collaboration, and achievement, create a people-centric culture that empowers us to do what it takes for our customers to know that they matter.

We offer great benefits when you join the MTC team:

• More take-home pay through salary packaging (including meals, entertainment and novated car leasing).
• Access to Fitness Passport – discounted access to hundreds of gyms, pools and fitness facilities.
• Discounts on shopping, lifestyle, and everyday expenses.
• Career development with hands-on training and growth opportunities.
• Recognition awards where your peers can nominate you for doing great work.
• Free counselling through our Employee Assistance Program.
• Health perks like free flu shots and wellness initiatives.
• Monthly RDOs providing an opportunity to focus on your wellbeing and spend time with friends and family
• Portable Long Service Leave – earn long-service rewards that follow you, not just the job.
• Paid parental leave to support you and your family

Now is the time to act and be rewarded by making a difference to your community. To learn more about MTC and our opportunities, go to www.mtcfutureready.org.au

• Managing a caseload of jobseekers with the objective of finding them suitable and sustainable employment through improving their capacity to work by addressing non-vocational and vocational barriers.
• Guide and support customers with non-vocational barriers through coaching, mentoring, and connecting to additional community support.
• Partner with customers to ensure customers feel consulted and supported and have a plan that is tailored to their individual needs and goals.
• Utilise MTC external partnerships to develop co-case management strategies to support customers with intensive interventions.
• Refer customers to Allied Health team to support them in overcoming identified barriers.
• Support customers in finding work through sourcing vacancies and brokering introductions to employers.
• Build rapport with customer, understand their goals, progress and circumstances including managing expectations.
• Show empathy, respect and understanding of the customers’ needs.

• Highly developed communication and interpersonal skills with the ability to forge effective relationships with a wide range of key stakeholders.
• Strong positive problem solving, conflict resolution skills and mentoring and coaching ability.
• Strong listening skills and an ability to handle challenging customer behaviour.
• Demonstrated cultural competence and the ability to understand, communicate with, and effectively interact with people across cultures, socio-economic background and life experience.

• Minimum of two years local industry and/or recruitment experience with a proven ability to achieve set KPIs and deliver superior customer service.