Background information about the job or company (e.g., role context, company overview)

Delivering Customer Success is an important focus for PanelPlace and we are committed to delighting our customers at every interaction. Understanding our Customer’s needs, creating the right engagement for the right customer at the right time is key. The Customer Success team help to ensure we understand customer needs, and create and manage a set of offerings that result in highly successful and loyal customers.

The kind of stuff you’ll be doing

Understand PanelPlace's technology and value proposition.

Serve as a point of contact for existing clients on their campaigns and PanelPlace's product and services.

Responsible for account management, client communications and conflict resolution.

Drive adoption and implementation to support account retention and renewal.

Discover client's business needs and proposing appropriate solutions.

Onboard, guide and nurture values for each account.

Develop trust and maintains excellent client relationship.

Build and maintain a portfolio of clients and develop close personal customer relationships to grow and nurture your accounts.

Work with Business Development team and Product team to support customization and integrations.

The kind of requirements we expect

Organized, focus and self-motivated to be successful and productive working remotely.

Independent, resourceful and have a strong sense of responsibility.

A team player. It's always about the team.

Eager to learn and have a keen desire to contribute to the team success.

Minimum 1 year of client facing or account management role.

Excellent written and verbal communication skills. Must be fluent in English. Fluent in another APAC language is a plus.

Willing to go the extra miles.

Good business sense and good relationship management with consultative, problem solving skills.

Experience with CRM tools and are tech savvy (eg. Atlassian, Hubspot, Slack, Zendesk.)

Have good understanding about working in a start-up.

A portfolio of relevant work is required for consideration. It should illustrate your involvement and how you contributed to solving specific problem.

What you can expect

Respect

Take on responsibility from the first day

Opportunity to see your input or ideas being implemented and make an impact to our clients worldwide

Subsidy for self-development books and courses

Bonuses and profit sharing

• Understand PanelPlace's technology and value proposition.
• Serve as a point of contact for existing clients on their campaigns and PanelPlace's product and services.
• Responsible for account management, client communications and conflict resolution.
• Drive adoption and implementation to support account retention and renewal.
• Discover client's business needs and proposing appropriate solutions.
• Onboard, guide and nurture values for each account.
• Develop trust and maintains excellent client relationship.
• Build and maintain a portfolio of clients and develop close personal customer relationships to grow and nurture your accounts.
• Work with Business Development team and Product team to support customization and integrations.

• Organized, focus and self-motivated to be successful and productive working remotely.
• Independent, resourceful and have a strong sense of responsibility.
• A team player.
• Eager to learn and have a keen desire to contribute to the team success.
• Excellent written and verbal communication skills. Must be fluent in English.
• Willing to go the extra miles.
• Good business sense and good relationship management with consultative, problem solving skills.
• Experience with CRM tools and are tech savvy (eg. Atlassian, Hubspot, Slack, Zendesk.)
• Good understanding about working in a start-up.

• Minimum 1 year of client facing or account management role.
• Fluent in another APAC language is a plus.
• A portfolio of relevant work is required for consideration. It should illustrate your involvement and how you contributed to solving specific problem.