Background information about the job or company

You’re only human. 

It’s a strange thing to say, because us humans are capable of incredible things. And at Medibank, we know our greatest potential lies in the people who work with us. 

We strive to make real, fundamental change, driven by a simple purpose: to create the best health and wellbeing for all of Australia.

Make a real impact in your local community.

Do you love connecting with people? Are you passionate about helping others? This role is your chance to combine customer service skills with community engagement and enjoy flexibility while you do it.

Why join Medibank?

We’re on a mission to create Australia’s healthiest workplace. Here’s what that means for you:

• Flexibility: Work in-store, from home, on-site with partners, and out in the community.
• Health & wellbeing: access virtual GP consultations, 24/7 Employee Health Support Line, health coaching, pregnancy and parenting support and more.
• Subsidised private health insurance + fully subsidised Healthy Living Extras.
• Leave for life’s moments: Paid parental leave, volunteer leave, community leave, cultural leave, a Good Health Day and more.
• Growth & development: Career pathways, learning programs, and opportunities to innovate within community teams.
• Inclusive culture: Seven Employee Networks supporting belonging and inclusion.

About the role

We have a Permanent Full-time (37.5 hours per week) hybrid opportunity for a Customer Service and Sales Consultant at our Bondi Store. You may also be requested to work at our Uni of NSW Store to support your wider team.

As the face of Medibank in your area, you will:

Responsibilities or duties

• Help customers choose the right health cover and services.
• Support them across multiple channels – in-store, over the phone, online, and in the community.
• Build lasting relationships and trust through personalised conversations.
• Solve everyday challenges and share ideas to improve how we work.

This role includes a flexible rotating roster working across Monday to Friday with alternating Saturday work. You will be rostered to work in-store and work from home. The working hours are between 8am - 8pm with maximum 8-hour shift (e.g. 9am - 5pm or 12pm - 8pm). Store opening hours are between 9am-5pm and rostered hours after 5pm will be working from home shifts.

Internally referred to as a Local Community Consultant, you will be a part of a geographically based, cross-functional teams, with a shared goal to build stronger community connections, deepen trust, and deliver more personalised support in your area.

Qualifications or requirements

You don’t need health insurance experience – we’ll teach you that. If you have skills in customer service, sales, health, retail, or community engagement, you could be a great addition to our team.

You are:

• Great at building rapport and explaining things clearly.
• Comfortable using technology and learning new systems.
• A team player who is adaptable and proactive.
• Detail-focused and committed to protecting customer privacy.

What you’ll get

Salary: $63,660 + 12% super + monthly incentives.

Benefits: Health cover discounts, wellbeing programs, flexible work, and more: https://careers.medibank.com.au/the-medibank-experience/

Purpose-driven work: Help improve health and wellbeing in your community.

• Help customers choose the right health cover and services.
• Support them across multiple channels – in-store, over the phone, online, and in the community.
• Build lasting relationships and trust through personalised conversations.
• Solve everyday challenges and share ideas to improve how we work.

• Great at building rapport and explaining things clearly.
• Comfortable using technology and learning new systems.
• A team player who is adaptable and proactive.
• Detail-focused and committed to protecting customer privacy.
• Customer service
• Sales
• Health
• Retail
• Community engagement

• Skills in customer service, sales, health, retail, or community engagement.