About the job

Division/Section: Business Services / Commercial & Financial Services

Position Type: Fixed Term Full Time, June 2026 – May 2027 (9 day fortnight, 36.25 hours/week)

About The Role

We are seeking a detail-oriented and customer-focused professional to join our team in a dynamic administrative support role. In this role, you will deliver exceptional customer service while supporting a range of administrative functions, including maintaining rates and property records, generating accurate Property Search reports within strict timeframes, and updating land ownership and water connection databases. You will also assist in coordinating supplementary rate notices, managing system data, and supporting monthly billing processes.

The position also involves handling financial transactions such as journal adjustments, payments, direct debits, payroll deductions, and refunds, while investigating and resolving customer payment discrepancies. You will respond to enquiries across multiple channels regarding rates, water billing, and utility charges, ensuring accurate and timely outcomes. This is an excellent opportunity for a highly organised individual who thrives in a fast-paced environment and is committed to delivering high-quality administrative and customer service support.

About You

• Relevant qualification and/or 3+ years’ experience in customer service or administration
• Experience working in a fast-paced, team-based environment
• Strong communication skills with ability to handle customer enquiries professionally
• Good understanding of policies, procedures, and problem-solving
• Proficient in Microsoft Office and administrative systems
• High attention to detail, organisation, and time management
• Resilient, adaptable, and able to work independently and collaboratively

Townsville City Council is the largest local government authority in Northern Australia. We’re committed to supporting our people through a strong focus on work–life balance, a positive and inclusive culture, and a shared passion for making a meaningful impact in our community.

We have a range of benefits that confirm this commitment:

• 5 weeks annual leave + 17.5% leave loading
• 3 weeks Personal/Carers Leave
• 14 weeks paid Parental Leave
• Domestic and Family Violence Leave
• Natural Disaster Leave
• Annual wage progression
• Up to *13.5% Superannuation employer contribution for contributing members
• Salary Sacrifice opportunities
• Access to a range of learning and development opportunities, including on-the-job learning and formal training programs
• Fitness Passport program offering discounted membership to selected health and wellbeing facilities
• Employee Loyalty Program offering discounts at selected local businesses
• Employee Assistance Program
• The Council contribution to employees' superannuation for contributing employees shall be 13.5% of the employees' ordinary time earnings subject to the employee contributing a minimum of 6% of their ordinary time earnings.

• Maintaining rates and property records
• Generating accurate Property Search reports within strict timeframes
• Updating land ownership and water connection databases
• Assisting in coordinating supplementary rate notices
• Managing system data
• Supporting monthly billing processes
• Handling financial transactions such as journal adjustments, payments, direct debits, payroll deductions, and refunds
• Investigating and resolving customer payment discrepancies
• Responding to enquiries across multiple channels regarding rates, water billing, and utility charges, ensuring accurate and timely outcomes

• Detail-oriented
• Customer-focused
• Strong communication skills
• Ability to handle customer enquiries professionally
• Good understanding of policies, procedures, and problem-solving
• Proficient in Microsoft Office and administrative systems
• High attention to detail
• Organisation
• Time management
• Resilient
• Adaptable
• Able to work independently and collaboratively

• Relevant qualification and/or 3+ years’ experience in customer service or administration