About Us & Our Opportunity:

This is more than just a job – it is your chance to build a career with a global leader at a time of real momentum and positive change. We have a strong team, market-leading products, and a clear growth agenda. The opportunity to step in and shape the future of our business, while building your own career is here.

Jungheinrich is one of the world’s most successful materials handling companies. Headquartered in Hamburg and employing over 20,000 people across 42 countries, we have led the industry since 1953. Our success comes from being OPEN to new ideas, ACTIVE by taking ownership and driving outcomes, EFFICIENT in delivering solutions, and showing that WE CARE about our people, our customers, and the environment.

Globally recognised as one of the top 1% most sustainable companies, Jungheinrich is committed to climate neutrality and innovation that lasts. To further accelerate our growth in line with the global business strategy, we have a full-time opportunity for a passionate and self-motivated Customer Service Representative – Service to support the continued growth of our Service Sales division in Brisbane.

In this role you will work closely with internal stakeholders and customers to ensure seamless service delivery, identify new opportunities, and support customer success. You will be responsible for actively promoting and selling our aftersales products and services across our Jungheinrich, TCM, and Manitou product lines.

About You:

At Jungheinrich Australia we are proud of our culture and want to protect what we are building. Change can be difficult and is not for everyone, and we are therefore very selective about who we invite to join our team, investing the time in getting to know the whole you and for you to get to know us. Your career is important, and we want you to be sure that our opportunity is the right one for you.

You will be:

• Highly organised & methodical with strong attention to detail.
• Confident in customer-facing environments with excellent verbal and written communication skills.
• Experienced in sales, service or aftersales roles (materials handling or similar industries preferred).
• Skilled in building strong internal and external relationships, with a customer-first mindset.
• Results-oriented with a proactive and flexible approach to meeting business needs.
• Familiar with spare parts interpretation (highly regarded but not essential).

Your key responsibilities will include:

• Actively selling the full range of aftersales products and services, identifying customer needs and presenting value-driven solutions.
• Building and strengthening relationships with new, existing, and previously lost customers to drive business development.
• Negotiating, preparing, and renewing service agreements to align with customer requirements and deliver commercial objectives.
• Collaborating regularly with State and Key Account Sales teams to deliver exceptional customer service outcomes.
• Implementing and executing sales strategies across your assigned region and customer base.
• Preparing accurate and timely quotes for repairs and service work using internal systems and tools.
• Analysing service performance metrics and supporting the customer in identifying improvement opportunities.
• Participating in marketing campaigns and promotional activities to boost service awareness.
• Applying technical knowledge to assist in identifying service opportunities and recommending appropriate solutions.
• Presenting and reviewing reports with customers, defining and agreeing on next steps to ensure customer satisfaction.

What We Offer:

• Exclusive vehicle discounts – Enjoy top tier national fleet pricing on a wide range of Volkswagen Group Australia vehicles.
• Health & lifestyle savings – Access Wherefit corporate benefits and save up to 50% on gyms, wellness programs, and more.
• Employee Assistance Program (EAP) – Take advantage of confidential, professional support whenever you need it.
• Supportive team culture – A supportive, collaborative environment where a healthy high-performance culture is paramount and success is shared and celebrated.
• Job security- International market leading company.

• Actively selling the full range of aftersales products and services, identifying customer needs and presenting value-driven solutions.
• Building and strengthening relationships with new, existing, and previously lost customers to drive business development.
• Negotiating, preparing, and renewing service agreements to align with customer requirements and deliver commercial objectives.
• Collaborating regularly with State and Key Account Sales teams to deliver exceptional customer service outcomes.
• Implementing and executing sales strategies across your assigned region and customer base.
• Preparing accurate and timely quotes for repairs and service work using internal systems and tools.
• Analysing service performance metrics and supporting the customer in identifying improvement opportunities.
• Participating in marketing campaigns and promotional activities to boost service awareness.
• Applying technical knowledge to assist in identifying service opportunities and recommending appropriate solutions.
• Presenting and reviewing reports with customers, defining and agreeing on next steps to ensure customer satisfaction.

• Highly organised & methodical with strong attention to detail.
• Confident in customer-facing environments with excellent verbal and written communication skills.
• Skilled in building strong internal and external relationships, with a customer-first mindset.
• Results-oriented with a proactive and flexible approach to meeting business needs.
• Familiar with spare parts interpretation (highly regarded but not essential).

• Experienced in sales, service or aftersales roles (materials handling or similar industries preferred).