Background information about the job or company

Fuse Recruitment are seeking a proactive and detail-oriented Customer Service Representative to join a high-performing team supporting a diverse portfolio of clients across global supply chains specialising in Sea and Air Freight. This is an exciting opportunity to work in a dynamic, fast-paced environment where your contribution directly impacts service quality, delivery timelines, and client satisfaction.

The Client:

A leading Australian logistics provider offering comprehensive supply chain solutions, including freight forwarding, customs clearance, warehousing, and transportation. The company connects businesses globally through integrated air, sea, and land services, supported by advanced technology and a commitment to efficiency and customer satisfaction. With decades of experience, it serves diverse industries and provides tailored logistics strategies to streamline operations and reduce costs.

About the Role

In this role, you will manage a varied portfolio of clients across import and export operations, and Sea and Air Freight, ensuring seamless coordination of shipments and consistently high service standards. You’ll play a key role in onboarding new accounts, maintaining strong client relationships, and driving operational excellence through collaboration and continuous improvement. The role requires keeping up to date daily of all bookings, consolidations, internal product offerings, airfreight, ensuring all necessary parties both, internally and externally are quickly and precisely informed of standard or exception shipping information as required

What’s on Offer

Fantastic Salary package on offer! Exposure to high-profile clients across multiple freight modes Opportunity to contribute to onboarding, process improvements, and SOP development A collaborative, supportive team environment with clear KPIs and measurable outcomes Ongoing development of your technical and operational expertise A role where your initiative and performance make a visible impact Hybrid role – 2 days in Erskine Park, 2 days in Banksmeadow, 1 day working from home Free onsite parking

Qualifications or requirements

3+ years previous experience in freight forwarding, international logistics, Sea and Air Freight or import/export customer service Strong understanding of shipment workflows, documentation, and Incoterms Experience working with logistics systems (e.g. CargoWise, OneTrack or similar) Excellent communication skills with a professional, customer-focused approach High attention to detail with strong data accuracy and organisational skills Ability to manage multiple priorities, meet deadlines, and perform under pressure Proactive, solutions-focused mindset with a collaborative approach Confident using business systems and Microsoft Office (or similar tools) Ability to remain calm and efficient under pressure, with clear focus on outcomes.

Any other provided details

If you're looking to take the next step in your logistics career and thrive in a fast-paced, client-focused environment, we’d love to hear from you.

• Manage relationships with clients via phone and email, ensuring expectations are consistently met and exceeded
• Coordinate import and export shipments end-to-end, from booking through to final delivery
• Track shipments, monitor milestones, and proactively communicate updates or issues to stakeholders
• Maintain accurate data and records across systems and reporting tools
• Support onboarding and transition of new client accounts, including system setup and SOP development
• Prepare and maintain customer dashboards, reports, alerts, and escalation updates
• Collaborate with internal teams, sales, and key account managers to optimise supply chain outcomes
• Assist with ad hoc quoting, invoicing queries, and missing documentation escalations
• Create, confirm, and manage routing orders and purchase order processes
• Attend onboarding and implementation meetings as required to support new business integration
• Maintain high service standards through consistent, professional communication with clients and internal teams
• Monitor system alerts, escalation reports, and operational risks to ensure service levels are maintained
• Continuously identify opportunities for process improvements and enhanced service delivery

• Customer Service
• Relationship Management
• Invoicing
• Freight Forwarding
• International Logistics
• Sea and Air Freight
• Import/Export
• Shipment Workflows
• Documentation
• Incoterms
• Logistics Systems (CargoWise, OneTrack)
• Communication Skills
• Customer-Focused Approach
• Attention to Detail
• Data Accuracy
• Organizational Skills
• Time Management
• Problem-Solving
• Microsoft Office Suite

• 3+ years previous experience in freight forwarding, international logistics, Sea and Air Freight or import/export customer service
• Strong understanding of shipment workflows, documentation, and Incoterms
• Experience working with logistics systems (e.g. CargoWise, OneTrack or similar)
• Excellent communication skills with a professional, customer-focused approach
• High attention to detail with strong data accuracy and organisational skills
• Ability to manage multiple priorities, meet deadlines, and perform under pressure
• Proactive, solutions-focused mindset with a collaborative approach
• Confident using business systems and Microsoft Office (or similar tools)
• Ability to remain calm and efficient under pressure, with clear focus on outcomes.