Background information about the job or company

Are you an experienced Customer Service Officer looking for your next opportunity? This role offers a flexible, part-time opportunity with real impact, supporting community engagement across multiple sites in Hume. If you’re committed to delivering high-quality, culturally sensitive customer service, this position provides meaningful interaction and diverse work environments. It suits experienced professionals seeking a hands-on role with local government and community impact.

Benefits

• Work across four local sites in Broadmeadows, Craigieburn, Mickleham North, and Sunbury, with travel between locations after training.
• Join a team dedicated to inclusive service delivery, with a focus on cultural awareness and community wellbeing.
• Engage in a variety of tasks, from frontline customer interactions to administrative duties, offering variety in your day.
• Contribute to continuous service improvement projects aimed at enhancing community access and satisfaction.
• Flexible start times between 9 and 11 AM, with approximately 5 hours per day, up to five days a week.
• Opportunity to develop your skills working in a run-high volume environment with real community impact.

Responsibilities or duties

• Provide accurate, courteous support to community members via in-person, phone, and email channels, ensuring confidentiality is maintained.
• Manage customer requests, enquiries, complaints, and transactions efficiently, aiming for timely resolution.
• Promote a positive image of Council through professional presentation and service consistency.
• Support service integration within multiple sites and help facilitate community engagement initiatives.
• Assist in administrative and clerical duties supporting front-line operations and data accuracy.
• Work as part of a team committed to service excellence and continuous improvement, contributing to KPI achievement.

Qualifications or requirements

• Proven experience delivering high-quality customer service in fast-paced, multi-channel settings.
• Ability to handle sensitive customer interactions, including conflict resolution.
• Experience working with culturally and linguistically diverse communities, including Aboriginal and Torres Strait Islander peoples.
• Strong communication skills in English; multilingual ability—particularly in community languages—is highly desirable.
• Flexibility to work shifts starting between 9 and 11 AM, approximately five hours per day.
• Ability to travel between multiple sites in the Hume area after training.
• Previous experience with administrative or clerical tasks and cash handling is advantageous.

Any other provided details

At Fuse, we specialise in recruitment for the LOCAL GOVERNMENT industry and actively source for a broad range of established clients. If you are a CUSTOMER SERVICE professional looking for your next opportunity, we would love to hear from you.

• Provide accurate, courteous support to community members via in-person, phone, and email channels, ensuring confidentiality is maintained.
• Manage customer requests, enquiries, complaints, and transactions efficiently, aiming for timely resolution.
• Promote a positive image of Council through professional presentation and service consistency.
• Support service integration within multiple sites and help facilitate community engagement initiatives.
• Assist in administrative and clerical duties supporting front-line operations and data accuracy.
• Work as part of a team committed to service excellence and continuous improvement, contributing to KPI achievement.

• Proven experience delivering high-quality customer service in fast-paced, multi-channel settings.
• Ability to handle sensitive customer interactions, including conflict resolution.
• Experience working with culturally and linguistically diverse communities, including Aboriginal and Torres Strait Islander peoples.
• Strong communication skills in English; multilingual ability—particularly in community languages—is highly desirable.
• Flexibility to work shifts starting between 9 and 11 AM, approximately five hours per day.
• Ability to travel between multiple sites in the Hume area after training.
• Previous experience with administrative or clerical tasks and cash handling is advantageous.

• Proven experience delivering high-quality customer service in fast-paced, multi-channel settings.
• Ability to handle sensitive customer interactions, including conflict resolution.
• Experience working with culturally and linguistically diverse communities, including Aboriginal and Torres Strait Islander peoples.
• Strong communication skills in English; multilingual ability—particularly in community languages—is highly desirable.
• Flexibility to work shifts starting between 9 and 11 AM, approximately five hours per day.
• Ability to travel between multiple sites in the Hume area after training.
• Previous experience with administrative or clerical tasks and cash handling is advantageous.