Background information about the job or company (e.g., role context, company overview)

At Kinetic, we’re on a mission to move more people, more often, by delivering an exceptional customer experience. We are seeking a hands-on and people-focused Manager to join our Adelaide operation and play a key role in leading frontline service delivery.

This is a dynamic role that blends leadership, operational oversight and on-the-ground support, where no two days are the same.

Responsibilities or duties

• Lead, support and develop a team of Drivers, fostering a positive and high-performing culture
• Provide day-to-day operational support to ensure safe, reliable and efficient service delivery
• Undertake regular driving duties (approximately 50% of the role)
• Manage customer enquiries and complaints, ensuring a high standard of service is maintained
• Support rostering, payroll processes and operational reporting requirements
• Build strong relationships with internal teams, customers and external stakeholders
• Assist with recruitment, training, performance management and ongoing development of staff
• Monitor KPIs and contribute to continuous improvement initiatives across the operation

Qualifications or requirements (e.g., education, skills)

• Strong leadership capability with experience managing frontline teams
• Demonstrated commitment to delivering excellent customer service
• Ability to work in a fast-paced, operational environment with changing priorities
• Confident communicator with strong stakeholder engagement skills
• Experience in transport, logistics or a similar operational environment highly regarded
• Willingness to obtain relevant licences and accreditations (MR licence, Driver Authority, etc.)

Any other provided details (e.g., benefits, work environment, team info, or additional notes)

• A supportive and values-driven organisation
• Opportunity to make a real impact on service delivery and team culture
• Ongoing training and development
• A varied, hands-on role with strong career growth potential

If you’re a proactive leader who thrives in an operational environment and enjoys being close to the action, we’d love to hear from you.

• Lead, support and develop a team of Drivers, fostering a positive and high-performing culture
• Provide day-to-day operational support to ensure safe, reliable and efficient service delivery
• Undertake regular driving duties (approximately 50% of the role)
• Manage customer enquiries and complaints, ensuring a high standard of service is maintained
• Support rostering, payroll processes and operational reporting requirements
• Build strong relationships with internal teams, customers and external stakeholders
• Assist with recruitment, training, performance management and ongoing development of staff
• Monitor KPIs and contribute to continuous improvement initiatives across the operation

• Leadership
• Preparing Rosters
• Performance Management
• Stakeholder Engagement

• Strong leadership capability with experience managing frontline teams
• Demonstrated commitment to delivering excellent customer service
• Ability to work in a fast-paced, operational environment with changing priorities
• Confident communicator with strong stakeholder engagement skills
• Experience in transport, logistics or a similar operational environment highly regarded
• Willingness to obtain relevant licences and accreditations (MR licence, Driver Authority, etc.)