Background information about the job or company

Permanent part-time opportunity available at BankSA’s Mount Barker branch

Begin a career with the bank that serves one in four South Australians

Empower our customers to make the most of their money

Responsibilities or duties

As a Customer Service Advisor, you’ll be at the heart of our branch network, welcoming our customers to BankSA and engaging in meaningful conversations to uncover their needs and provide them with tailored banking solutions. You will utilise your product knowledge to assist customers in achieving their financial goals – both in-person and over the phone – and referring them on to our specialised Banking teams when necessary. This is a rewarding role which will see your dedication and expertise empower customers to make the most of their money, each and every day!

This is a part-time, branch-based role and the hours are 9am – 4.15pm across and inclusive of Monday to Friday. This role may require you to cover planned and unplanned leave across other Westpac Group branches in the area, so the ability to travel and flexibility is essential.

Qualifications or requirements

Customer service and sales experience, ideally in a customer-facing / phone-based role with experience of working to targets

Resilience, with an ability to remain calm and composed whilst managing challenging situations

Comfortable in working towards sales / referral targets and calling customers over the phone

Numerical capability, ideally with proficiency in cash handling and counting, with ability to complete financial transactions with accuracy

An energetic personality coupled with a genuine passion for helping people!

The will to learn and adapt to new banking procedures and technologies

Experience needed

No banking experience? No problem. Your vibrant personality, eagerness to learn and commitment to delivering an exceptional customer service are key to excel in this role. At BankSA, we’re committed to your success from day one. You will receive comprehensive training on our banking products and services and our supportive team will provide hands-on guidance and resources to help you master everything you need to flourish in your new role. We’re here to empower you with the knowledge and skills to thrive and advance your career with us!

Any other provided details

BankSA is part of Westpac Group, and we’re obsessed with becoming our customers' #1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return, we’re committed to making Westpac Group the best place to work in the country. Here are just a few of the ways we’re already doing that:

• Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates!
• A variety of leave options including Culture, Lifestyle and Wellbeing leave.
• Tailored learning and development opportunities to help your grow your career within the bank.
• Lots of opportunities to ‘give back’ to the community by getting involved in our many volunteering initiatives.

We’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.

If you need any adjustments during the recruitment process, you can find more information and contact details on our FAQs and how to contact us page, under the ‘Diversity, Sustainability and Flexibility’ section.

• Welcoming customers to BankSA
• Engaging in meaningful conversations to uncover customer needs
• Providing tailored banking solutions
• Assisting customers in achieving their financial goals (in-person and over the phone)
• Referring customers to specialised Banking teams when necessary
• Covering planned and unplanned leave across other Westpac Group branches in the area

• Customer service
• Sales experience
• Working to targets
• Resilience
• Ability to remain calm and composed in challenging situations
• Working towards sales / referral targets
• Calling customers over the phone
• Numerical capability
• Cash handling and counting proficiency
• Ability to complete financial transactions with accuracy
• Energetic personality
• Genuine passion for helping people
• Will to learn and adapt to new banking procedures and technologies
• Ability to travel
• Flexibility

• Customer service and sales experience, ideally in a customer-facing / phone-based role with experience of working to targets
• Resilience, with an ability to remain calm and composed whilst managing challenging situations
• Comfortable in working towards sales / referral targets and calling customers over the phone
• Numerical capability, ideally with proficiency in cash handling and counting, with ability to complete financial transactions with accuracy
• An energetic personality coupled with a genuine passion for helping people!
• The will to learn and adapt to new banking procedures and technologies