About the Role

As a Service Advisor, you will be the vital link between our valued customers and our expert service team. Your role is to provide a seamless, high-quality service experience, ensuring every customer receives the premium care and attention they expect from a trusted brand.

Key Responsibilities

• Greet and assist customers, understanding their service needs
• Provide expert customer support on vehicle servicing, repairs, and maintenance
• Coordinate service bookings and ensure efficient workflow
• Maintain clear and professional communication with customers throughout the service process
• Collaborate with technicians and the wider team to deliver exceptional service

What We’re Looking For

• Previous experience as a Service Advisor (prestige brand experience highly regarded)
• Strong customer service and communication skills
• Passion for the Isuzu brand and the automotive industry
• Ability to multitask in a fast-paced environment
• A team player with a positive attitude and attention to detail

Applicants must have;

Exceptional verbal communication skills and a customer-centric approach.

Patience and empathy when dealing with diverse customer inquiries.

Ability to multitask in a fast-paced environment and manage time effectively.

Proficiency in using computer systems and software.

Why join us?

Full-time permanent position – immediate start

5 day working week – Monday to Friday. 7.15am-5.00pm with OT

Support to develop your career within the automotive industry

Continuous on the job training on all our in-house systems

Join a team that takes pride in delivering top-tier customer experiences while working with one of the world’s most respected automotive brands.

About us

Pacific Motor Group is a multi-franchised dealership on the Sunshine Coast representing Ford, Kia, Isuzu UTE, Jaguar, and Land Rover. A Part of the Pickering's Group of Companies we are a part of one of the largest privately owned group of dealerships in the country.

• Greet and assist customers, understanding their service needs
• Provide expert customer support on vehicle servicing, repairs, and maintenance
• Coordinate service bookings and ensure efficient workflow
• Maintain clear and professional communication with customers throughout the service process
• Collaborate with technicians and the wider team to deliver exceptional service

• Customer Service
• Vehicle Service
• Client Communication
• Ability to multitask in a fast-paced environment
• Team player with a positive attitude and attention to detail
• Exceptional verbal communication skills
• Customer-centric approach
• Patience and empathy
• Proficiency in using computer systems and software

• Previous experience as a Service Advisor (prestige brand experience highly regarded)
• Strong customer service and communication skills
• Passion for the Isuzu brand and the automotive industry
• Ability to multitask in a fast-paced environment
• A team player with a positive attitude and attention to detail
• Exceptional verbal communication skills and a customer-centric approach.
• Patience and empathy when dealing with diverse customer inquiries.
• Ability to multitask in a fast-paced environment and manage time effectively.
• Proficiency in using computer systems and software.