Glenvill Homes

Our simple promise is to create bold and beautiful homes that stand the test of time. Rooted in the core belief of intergenerational design and construction, our designs not only embody enduring charm but also add lasting value to dream homes.

Our architecturally distinctive approach transforms dreams into reality, infusing every project with a bold and beautiful design. Instead of settling for the conventional, we’ve reshaped the norm by keeping critical functions in-house, seamlessly managed by our veteran team. Our A-team of collaborators brings shared know-how, creating a streamlined, flexible, and creative process. Seamlessly integrated, we blend design and construction for a client journey that’s both smooth and extraordinary, resulting in homes that are stunning and structurally sound.

Glenvill Homes, has been at the forefront of Australian residential design for over six decades and we are proud to be one of Australia's most awarded builder.

About the role

As an experienced Customer Experience Coordinator with direct customer experience, your primary focus is to effectively manage our customers experience from sale acceptance through to completion within our Glenvill Homes Greenfields business also working closely with Sales and Construction.

The Customer Experience Coordinator supports clients through the entire build journey, acting as their main point of contact from sales acceptance to completion. The role focuses on clear communication, problem-solving, and keeping projects on track for a smooth customer experience.

Reporting to the Customer Service Manager, in this role you will:

• Support clients/investors from contract to completion
• Coordinate with Sales and Construction teams
• Create contracts and ensure all conditions in the Building Contract are met
• Completing Permit and Council applications
• Record and maintain accurate and appropriate client discussions and information
• Keep clients/channels informed and projects on track
• Champion the customer experiences every step of the way

Requirements:

To be successful in this role, you will have:

• Familiarity with the townhomes / Greenfields process is a key to your success.
• Strong interpersonal and communication skills, both verbal and written.
• Exceptional organisational skills and attention to detail.
• Ability to manage multiple projects simultaneously under tight deadlines.
• Customer-focused mindset with the ability to build trust and rapport.
• Proficiency in Microsoft Office Suite and Clickhome is a bonus
• Empathy and understanding of customer emotions during significant financial and lifestyle decisions.
• Proactive problem-solving skills with a can-do attitude.
• Strong ability to collaborate with cross-functional teams.
• Passion for delivering outstanding customer experiences.

This role is integral to Glenvill Homes’ commitment to providing an exceptional customer experience during one of the most transformative projects of their lives.

What we offer:

• Competitive salary package.
• Opportunity to work with an industry leader known for design excellence.
• A supportive, team-oriented work environment.
• Professional development and career growth opportunities.

In addition, we're excited to relocate to our brand new Bourke Street - Docklands location, featuring state of the art facilities and modern working environment. Conveniently located close to public transport and offering a range of other amenities, to take your career to the next level whilst enjoying a fantastic work-life balance.

• Support clients/investors from contract to completion
• Coordinate with Sales and Construction teams
• Create contracts and ensure all conditions in the Building Contract are met
• Completing Permit and Council applications
• Record and maintain accurate and appropriate client discussions and information
• Keep clients/channels informed and projects on track
• Champion the customer experiences every step of the way

• Familiarity with the townhomes / Greenfields process
• Strong interpersonal and communication skills, both verbal and written
• Exceptional organisational skills and attention to detail
• Ability to manage multiple projects simultaneously under tight deadlines
• Customer-focused mindset with the ability to build trust and rapport
• Proficiency in Microsoft Office Suite
• Clickhome is a bonus
• Empathy and understanding of customer emotions
• Proactive problem-solving skills with a can-do attitude
• Strong ability to collaborate with cross-functional teams
• Passion for delivering outstanding customer experiences

• Familiarity with the townhomes / Greenfields process is a key to your success.
• Strong interpersonal and communication skills, both verbal and written.
• Exceptional organisational skills and attention to detail.
• Ability to manage multiple projects simultaneously under tight deadlines.
• Customer-focused mindset with the ability to build trust and rapport.
• Proficiency in Microsoft Office Suite and Clickhome is a bonus
• Empathy and understanding of customer emotions during significant financial and lifestyle decisions.
• Proactive problem-solving skills with a can-do attitude.
• Strong ability to collaborate with cross-functional teams.
• Passion for delivering outstanding customer experiences.