Customer Liaison Officer – Infrastructure (Tallangatta)

$38.09 to $43.48 per hour, dependent on skills and experience

Flexible working arrangements to support a healthy/work-life balance

Generous leave entitlements, including the ability to purchase additional annual leave

Wellbeing, financial and career development support via our EAP

What we’re looking for:

• a highly motivated and customer-focused individual with sound computer literacy and initiative
• ability to provide exceptional internal and external customer satisfaction
• ability to effectively manage customer inquiries, resolve issues, and maintain strong internal and external relationships
• excellent communication skills, problem-solving abilities, and a strong commitment to delivering outstanding service

As a Customer Liaison Officer, you’ll:

• respond to internal and external customer enquiries in accordance with Council’s Customer Service Standards
• perform a broad range of administrative duties, including the preparation of correspondence to support the Infrastructure and Environment directorate
• monitor and review the Customer Relationship Management system and provide regular reports to Director Infrastructure and Environment on the status of customer requests and recommendations for updates and actions from responsible officers
• build strong relationships across departments, research and introduce new ideas to enhance systems and processes

To be successful, you’ll need:

• demonstrated relevant skills and experience in providing customer service, preferably in Local Government or in another relevant setting.
• class C driver’s licence
• well-developed time management skills with the ability to deal with challenging situations via a range of contact channels: phone, face-to-face and email.
• demonstrated high-quality communication, presentation and writing skills, including the ability to produce reports and prepare routine correspondence
• high-quality digital and administration skills, with experience in customer request management systems, telephone systems and databases.

Benefits of working at Towong Shire Council

• Flexible working arrangements to support a healthy work-life balance
• Generous leave entitlements, including the ability to purchase additional annual leave
• Wellbeing, financial and career development support via our Employee Assistance Program
• Structured development and leadership pathways
• Study Leave provisions, secondment, and growth opportunities to enhance your career
• Fortnightly pay cycle

Towong Shire Council is committed to creating a culture where everyone is welcome and respected. We encourage applications from people with diverse backgrounds, including Aboriginal and/or Torres Strait Islander people, minority groups, and people with disabilities.

As a Child Safe Organisation, Towong Shire Council adheres to the Child Safe Standards. All applicants—regardless of the position—may be required to provide, or obtain, a Working with Children Check as part of the recruitment process.

• respond to internal and external customer enquiries in accordance with Council’s Customer Service Standards
• perform a broad range of administrative duties, including the preparation of correspondence to support the Infrastructure and Environment directorate
• monitor and review the Customer Relationship Management system and provide regular reports to Director Infrastructure and Environment on the status of customer requests and recommendations for updates and actions from responsible officers
• build strong relationships across departments, research and introduce new ideas to enhance systems and processes

• sound computer literacy and initiative
• ability to provide exceptional internal and external customer satisfaction
• ability to effectively manage customer inquiries, resolve issues, and maintain strong internal and external relationships
• excellent communication skills, problem-solving abilities, and a strong commitment to delivering outstanding service
• well-developed time management skills with the ability to deal with challenging situations via a range of contact channels: phone, face-to-face and email.
• demonstrated high-quality communication, presentation and writing skills, including the ability to produce reports and prepare routine correspondence
• high-quality digital and administration skills, with experience in customer request management systems, telephone systems and databases.

• demonstrated relevant skills and experience in providing customer service, preferably in Local Government or in another relevant setting.
• class C driver’s licence