Background information about the job or company (e.g., role context, company overview)

Join the CarPlace Revolution!

We’re not your average car buying experience – we’re here to revolutionise the industry and redefine the customer experience. CarPlace Bibra Lake is a digital car retailer on a mission to transform the way people buy cars, and we need energetic and dynamic individuals to join our team.

About the Role:

As a Customer Experience Specialist, you will be a key part of the customer journey:

Responsibilities or duties

• Create an exciting, informative and customer-focused buying experience
• Proactively assist both appointment-based and walk-in customers
• Drive vehicle sales by understanding and matching customer needs

No car-industry experience needed – we provide all tools and training. We want someone honest, loves dealing with people, and eager to self-develop.

Qualifications or requirements (e.g., education, skills)

• Quality in-person customer service
• Create connections with customers
• Interpret and discuss stock information
• Record customer information
• Manage handovers

About You:

• Passion for joyful customer experiences
• Effective communication
• Empathy and patience
• Honesty and integrity
• Strong problem-solving
• Collaborative approach
• Joy in helping others
• Drive to learn and grow
• Full Driver’s License
• Motor Vehicle Sales License (or willing to obtain)

Why join CarPlace?

Gone are the days of distrust and worry associated with used cars. We're racing towards a future where buying a car is seamless and built on trust. At CarPlace Bibra Lake, you're not just a customer; you're the heart of our purpose - to make car buying simple, enjoyable, and stress-free. How? By prioritising you, our future employees and our customers, and exceeding yours and their expectations with empathy and transparency. But most importantly, we're all about spreading joy – infecting everyone we connect with.

Why join our team?

• Exciting, fast-paced, and rewarding career
• Extensive in-house training and development
• Opportunities to climb the ladder
• Amazing company culture
• Disrupting the car buying experience

If you're ready to take your career to the next level and join the very best in the industry, apply today!

Any other provided details (e.g., benefits, work environment, team info, or additional notes)

Please note: CarPlace is an Equal Opportunity Employer that embraces and values equality, cultural diversity, and inclusion. All shortlisted applicants will be required to undertake a pre-employment check including police and medical checks.

• Create an exciting, informative and customer-focused buying experience
• Proactively assist both appointment-based and walk-in customers
• Drive vehicle sales by understanding and matching customer needs
• Interpret and discuss stock information
• Record customer information
• Manage handovers

• Quality in-person customer service
• Create connections with customers
• Effective communication
• Empathy and patience
• Strong problem-solving
• Collaborative approach
• Joy in helping others
• Drive to learn and grow

• Full Driver’s License
• Motor Vehicle Sales License (or willing to obtain)