Home care is care that comes to you. With HCA’s home care services, you can maintain your independence in your own home for longer. Whether you need a little help around the house or care for more complex lifestyle needs, our in-home care specialists are experts at developing personalised care plans that meet your unique needs.

Job Description

Are you passionate about making a meaningful difference in the lives of older Australians? We are looking for a proactive and compassionate Customer Care Coordinator/Manager to join our dedicated team, supporting clients across our home care case load.

You will serve as the primary point of contact for both new and existing home care clients, guiding them through their aged care journey with empathy, professionalism, and expertise. You will be responsible for delivering high-quality, personalised support and ensuring clients’ needs are consistently met throughout your period of care.

Day to Day!

• Act as the main point of contact for clients, delivering exceptional service and tailored home care solutions through a mix of face-to-face visits (utilising your own vehicle for travel) and phone-based check-ins
• Build and maintain relationships with clients and families to understand needs, goals, and preferences
• Conduct assessments and develop personalised care plans to support independence and wellbeing
• Monitor service delivery through regular communication, reviews and feedback
• Collaborate with clinical teams and internal stakeholders to coordinate care and ensure efficient service delivery
• Support workforce planning, including contributing to recruitment and matching of care workers

Lets talk about you!

You’re a customer-focused professional with strong communication and relationship-building skills, able to manage stakeholders and deliver great service.

Your experience may come from Account Management, Service Coordination, Rostering Coordination, Care Coordination or Client Services within healthcare, NDIS or aged care environments. We also encourage applications from clinical professionals, including Enrolled Nurses (ENs) and Registered Nurses (RNs), seeking to move into a client-focused coordination role.

With HCA you’ll be rewarded with:

• A fabulous discount on BUPA Private health Insurance – 7%!
• Hybrid Work: Enjoy flexible hybrid working conditions that empower work-life balance
• Access to extra leave with a day off for your birthday plus a rewards and benefits platform
• A lovely Adelaide office – close to public transport, with an excellent corporate car parking deal for the days you need to drive
• Be part of a well-respected Australian based organisation of more than 3,000 employees!

To learn more about HCA:

www.healthcareaustralia.com.au

Veterans are encouraged to apply. At HCA we are committed to embracing diversity and committed to providing a safe working environment.

• Act as the main point of contact for clients, delivering exceptional service and tailored home care solutions through a mix of face-to-face visits (utilising your own vehicle for travel) and phone-based check-ins
• Build and maintain relationships with clients and families to understand needs, goals, and preferences
• Conduct assessments and develop personalised care plans to support independence and wellbeing
• Monitor service delivery through regular communication, reviews and feedback
• Collaborate with clinical teams and internal stakeholders to coordinate care and ensure efficient service delivery
• Support workforce planning, including contributing to recruitment and matching of care workers

• Customer-focused professional
• Strong communication skills
• Relationship-building skills
• Stakeholder management
• Service delivery
• Care Planning
• Aged Care
• Home Care

• Experience in Account Management, Service Coordination, Rostering Coordination, Care Coordination or Client Services within healthcare, NDIS or aged care environments.
• Clinical professionals, including Enrolled Nurses (ENs) and Registered Nurses (RNs), are encouraged to apply.