Background information about the job or company

Branch Customer Advisor – Banking – South West Rocks, NSW

Are empowered to make a positive difference for customers and communities

Given the opportunity to learn, grow and achieve.

Deliver a seamless, consistent, and tailored customer experience every day

If you have a passion for delivering exceptional customer experience and have proven experience ideally within retail hospitality, or financial services then we want to hear from you!

You read that right, we want to hear from you if you have proven experience in delivering exceptional customer experience - no matter the industry!

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.

Responsibilities or duties

Each day, you’ll go above and beyond to:

Support NAB’s South West Rocks branch by being the first point of contact for our customers; putting them at the centre of everything you do.

Identify the most suitable products and services for customers: like account opening, unsecured lending and banking transactions

Demonstrate our Smarter Banking options (self-service and digital) for customers; making so banking is simple, easy and secure.

Qualifications or requirements

We’re looking for the brightest minds to deliver the best for our customers. We’d love for you to have:

A passion for delivering quality, gold-class experiences for NAB’s diverse range of customers

A team player with a keen eye for detail ensuring every, transaction is efficient and accurate

Customer centric thinking and an appreciation for inclusion and the

Any other provided details

The Hours and location

Join our team in this role within the hours 9:00am – 1:00pm, Monday to Friday.

A diverse and inclusive workplace works better for everyone

We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.

• Support NAB’s South West Rocks branch by being the first point of contact for our customers; putting them at the centre of everything you do.
• Identify the most suitable products and services for customers: like account opening, unsecured lending and banking transactions
• Demonstrate our Smarter Banking options (self-service and digital) for customers; making so banking is simple, easy and secure.

• A passion for delivering quality, gold-class experiences for NAB’s diverse range of customers
• A team player with a keen eye for detail ensuring every, transaction is efficient and accurate
• Customer centric thinking and an appreciation for inclusion

• Proven experience in delivering exceptional customer experience (ideally within retail, hospitality, or financial services).