About the role:

The State, on behalf of Western Health, have entered a Public Private Partnership (PPP) Agreement with Plenary to provide services to the Hospital for a period of 25 years commencing September 2025 for facility management, cleaning services, security and car park management.

Western Health has clinical operational responsibility for Footscray Hospital, while managing supporting facilities and building services provided by our PPP partners - Honeywell and Compass.

The Contract Support Officer is a critical role in the Western Health Operator Representative Team, that looks after the contractual delivery of services by the PPP partners and reciprocal obligations.

This is a permanent, full-time role.

Key responsibilities:

The role of the Contract Support Officer is to ensure the terms and conditions of the PPP Contract are met by all parties and that the Service Providers delivers a high standard of care.

To ensure that the Project Company deliver on the Project Objectives so the facility is capable of carrying out its principal function. This includes:

• Ensuring WH does not take back risks allocated to the private sector.
• Coordinating both soft and hard services as required.
• Coordinating Modifications and Minor Works as required
• Assistance with monitoring and evaluation of the operating term documentations.
• Contract administration activities are processed in a timely and efficient manner, communicated to all stakeholders and appropriately scoped.
• Operating phase documentation is appropriate for the service and reviewed annually.

About you:

Previous experience & understanding of PPP Contracts

Ability to build and maintain strong professional relationships

Exceptional organisation skills and a keen eye for detail

Highly developed customer service skills

Demonstrated experience in time management

Effective and professional communication and interpersonal skills

Excellent and concise written and verbal communication skills

Demonstrated ability to multi-task, prioritise duties and adhere to instructions

Excellent computer and keyboard skills

Demonstrated ability to manage, develop and maintain electronic administrative systems

Ability to take initiative and adapt to change

Ability to produce quality documentation including reports, manuals, correspondence, templates and publications

Click here for the Position Description.

About Western Health

Western Health is one of the largest healthcare providers in Victoria, caring for a vibrant, diverse and rapidly growing community of one million people in Melbourne's western suburbs.

With more than 13,000 staff, Western Health delivers 800,000+ occasions of care every year, providing high-quality, person-centred care across every life stage.

We provide a combination of hospital, community-based, at-home and in-reach services to aged, adult and paediatric patients and newborn babies. Specialties include oncology, renal, mental health, women's health and maternity, chronic diseases, geriatrics and cardiology.

We have remarkable strengths in chronic disease, complex care and developing innovative and sustainable healthcare solutions. Our experience at the coalface of healthcare delivery for some of Australia's most culturally and socioeconomically diverse and vulnerable populations provides us with unique insights into the most pressing health challenges.

Western Health operates four acute public hospitals: Sunshine Hospital (including Joan Kirner Women's and Children's), Footscray Hospital, Williamstown Hospital and Bacchus Marsh Hospital. We also operate Sunbury Community Hospital, Sunshine Mental Health and Wellbeing Centre, Melton Health and Community Services, Bacchus Marsh Community Health Centre, Caroline Springs Community Health Centre and Grant Lodge Residential Aged Care in Bacchus Marsh. Western Health also provides the primary healthcare service at the Dame Phyllis Frost Centre, a women's prison located in Ravenhall.

Why join us?

Compensation and benefits

Competitive salary packages aligned with market standards.

Health and wellbeing programs, including flexible work arrangements.

Scholarships and grants to support your continuous learning journey.

Learning and development opportunities

Access the Western Health Learning Academy (WHA) for personalised learning pathways.

Professional growth programs, including postgraduate studies and clinical education.

Mentorship and career support.

Community impact and inclusion

Make a meaningful difference in patients' lives through compassionate care.

Join a workforce that champions diversity and inclusion.

Engage in community wellbeing initiatives and groundbreaking healthcare research.

Organisational culture and environment

Thrive in a collaborative, compassionate and innovative team environment.

Be part of a culture that celebrates continuous improvement and excellence in healthcare.

Ready to make an impact?

If you're passionate about being part of a high-performing team involved in a large and brand-new hospital, and you have a background in PPPs (or other large property management contracts), we'd love to hear from you. Simply click on the "apply" button and follow the prompts.

If you are currently employed at Western Health, please ensure you sign in through the 'Employee Login' via the external Careers Page or access the Careers Page via the intranet before applying.

Closing date: 11:59pm on 19 April 2026.

Enquiries: For further information about this role, contact Susan Anderson via Susan.Anderson@wh.org.au.

Western Health is an equal opportunity employer committed to attracting and retaining diversity in our workforce. We encourage applications from Aboriginal and Torres Strait Islander people.

Western Health is committed to providing a safe environment for the children and young people who are involved in our services, sites and operations. We follow and abide by all legislative requirements to keep children and young people safe.

All appointments are made subject to a satisfactory Police Record Check, an Immunisation Status Clearance and a Working with Children Check (if applicable).

Western Health is committed to the psychosocial safety of all applicants and employees.

Western Health does not accept unsolicited resumes/applications from recruitment agencies.

• Ensuring WH does not take back risks allocated to the private sector.
• Coordinating both soft and hard services as required.
• Coordinating Modifications and Minor Works as required
• Assistance with monitoring and evaluation of the operating term documentations.
• Contract administration activities are processed in a timely and efficient manner, communicated to all stakeholders and appropriately scoped.
• Operating phase documentation is appropriate for the service and reviewed annually.

• Contract Administration
• Customer Service
• Criminal History Check
• Previous experience & understanding of PPP Contracts
• Ability to build and maintain strong professional relationships
• Exceptional organisation skills and a keen eye for detail
• Highly developed customer service skills
• Demonstrated experience in time management
• Effective and professional communication and interpersonal skills
• Excellent and concise written and verbal communication skills
• Demonstrated ability to multi-task, prioritise duties and adhere to instructions
• Excellent computer and keyboard skills
• Demonstrated ability to manage, develop and maintain electronic administrative systems
• Ability to take initiative and adapt to change
• Ability to produce quality documentation including reports, manuals, correspondence, templates and publications