Life at Mission Australia

When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we advocate for a fairer Australia, to meet the growing needs of people across the country. Together we’re building hope and possibility for all. Find out more about us and our purpose.

Your opportunity

This is an opportunity to work within a purpose-driven organisation committed to supporting vulnerable members of the community through integrated housing and support services.

This is an opportunity to make a meaningful difference by supporting people through daily living activities, case management, community engagement, and transition planning in a safe and supportive environment.

This vital role will be supporting people experiencing homelessness by delivering high quality customer service, assisting with housing allocations, responding to enquiries and liaising with both internal and external teams

Max term contract ends on 1st June 2027.

Your key responsibilities will be to:

• Deliver high quality customer service either face to face or over the phone
• Assist clients with housing applications and assessments
• Maintain accurate records, reports and client documentation
• Assist with housing allocations and application processes
• Liaise with internal teams and external support agencies
• Respond to enquiries professionally, sensitively and effectively
• Contribute to effective operation and continuous improvement of the services
• Build positive and sustainable relationships with clients, colleagues and internal and external stakeholders

Requirements for success

• Experience working in the social service, community or housing sector
• Experience in customer service and working with complex clients
• Knowledge of housing pathways or crisis accommodation
• Highly organised with strong administrative skills and attention to details
• Ability to communicate effectively with people from diverse social background
• Resilience and ability to work with complex environments

Before starting work with us, you will need to undertake a national police history check, qualifications, referee checks and WWCC.

Your benefits

• Rewarding Work- every day you know you’re making a real difference
• Not-for-profit salary packaging, reducing your tax (details via AccessPay)
• Free external, confidential counselling and access to chaplaincy support
• Volunteering opportunities

• Deliver high quality customer service either face to face or over the phone
• Assist clients with housing applications and assessments
• Maintain accurate records, reports and client documentation
• Assist with housing allocations and application processes
• Liaise with internal teams and external support agencies
• Respond to enquiries professionally, sensitively and effectively
• Contribute to effective operation and continuous improvement of the services
• Build positive and sustainable relationships with clients, colleagues and internal and external stakeholders

• Customer service
• Working with complex clients
• Knowledge of housing pathways or crisis accommodation
• Highly organised
• Strong administrative skills
• Attention to details
• Effective communication with people from diverse social backgrounds
• Resilience
• Ability to work with complex environments

• Experience working in the social service, community or housing sector
• National police history check
• Qualifications check
• Referee checks
• WWCC