Background

Ngarrunga (Darug for ‘Calming Place’), based in the Hawkesbury, is a service funded by the NSW Government’s Core & Cluster program available to women with or without children escaping family and/or domestic violence. The objective of the role of the Case Worker is to deliver specialist support to clients in the domestic violence accommodation and support service, working in close collaboration with partner service The Women’s Cottage to create effective trauma-informed service delivery at Ngarrunga.

Responsibilities

In this role you can expect to be involved in things like:

• Client engagement including rapport-building, scoping of health, support, and housing needs
• Preparing client-led action plans to address support priorities and to support clients to identify suitable properties and secure and commence a tenancy
• Working in conjunction with other services to provide emotional, personal, and practical support to help people at risk of homelessness to stay safely housed
• Providing information, advocacy, referrals and coordination for individuals and families who require assistance to navigate access to a range of services to achieve case plan goals
• Increasing client capacity to live independently through development of independent living skills
• Leading and coordinating support interventions that are strengths based, trauma informed, recovery-focused and client-led
• Drawing on an ecological framework to support clients to strengthen their connections with family and community and to increase formal and informal supports, personal capacity, and resilience
• Developing, maintaining, and expanding partnership agreements and practice arrangements with community service providers that contribute to tenancy sustainability, personal health, and wellbeing and minimise the risk of further homelessness
• Meeting all data, accreditation, and reporting requirements

Qualifications and Requirements

Essential Requirements

• Be female*
• Tertiary qualifications in human services and industry experience
• Experience in and understanding of case management including trauma informed practice
• Understanding of housing and support issues facing adults experiencing homelessness
• Demonstrated experience in delivering a responsive service to people with complex needs
• Understanding of the housing issues facing people experiencing domestic and family violence
• Demonstrated ability to work respectfully and effectively with tenants from culturally and linguistically diverse (CALD) backgrounds, ensuring all services are delivered in a culturally safe, inclusive, and accessible manner.

You will also have:

• A commitment to Link Wentworth’s values of Customer Focus, Respect, Integrity, Compassion & Ambition
• A valid National Police Check (less than six (6) months old) to the satisfaction of Link Wentworth, to be renewed every five (5) years or more frequently as reasonably required by Link Wentworth
• Willingness to comply with vaccination requirements imposed by Link Wentworth, including COVID-19 and other vaccinations, as determined by the organisation in accordance with current Government health advice, mandates, or directions
• A current driver’s license valid in the state of NSW
• A current NSW Working with Children’s Check

Company Overview

Link Wentworth is an ambitious and growing community-oriented organisation. Our work engages the full spectrum of housing needs from specialist homelessness services, family and domestic violence services, and a range of social, disability and affordable housing products.

Benefits

Join Link Wentworth today to enjoy:

• A strong culture of collaborative teamwork, individual empowerment, and client-centred service delivery
• Opportunities for career progression and professional development
• A competitive salary with the opportunity to reduce your income tax and increase your take-home pay with not-for-profit salary packaging
• An annual calendar of wellbeing and social events and activities
• Opportunities for recognition with our quarterly and annual Awards of Excellence
• Free coaching or therapy sessions for you and your family members with our award-winning Employee Assistance Program
• + much, much more!!!

*Being female is a genuine requirement of this position in accordance with Division 2 Section 31 of the NSW Anti-Discrimination Act 1977

• Client engagement including rapport-building, scoping of health, support, and housing needs
• Preparing client-led action plans to address support priorities and to support clients to identify suitable properties and secure and commence a tenancy
• Working in conjunction with other services to provide emotional, personal, and practical support to help people at risk of homelessness to stay safely housed
• Providing information, advocacy, referrals and coordination for individuals and families who require assistance to navigate access to a range of services to achieve case plan goals
• Increasing client capacity to live independently through development of independent living skills
• Leading and coordinating support interventions that are strengths based, trauma informed, recovery-focused and client-led
• Drawing on an ecological framework to support clients to strengthen their connections with family and community and to increase formal and informal supports, personal capacity, and resilience
• Developing, maintaining, and expanding partnership agreements and practice arrangements with community service providers that contribute to tenancy sustainability, personal health, and wellbeing and minimise the risk of further homelessness
• Meeting all data, accreditation, and reporting requirements

• Case management
• Trauma informed practice
• Client engagement
• Support planning
• Advocacy
• Referral coordination
• Independent living skills development
• Partnership development
• Culturally safe service delivery

• Tertiary qualifications in human services
• Industry experience
• Experience in and understanding of case management including trauma informed practice
• Understanding of housing and support issues facing adults experiencing homelessness
• Demonstrated experience in delivering a responsive service to people with complex needs
• Understanding of the housing issues facing people experiencing domestic and family violence
• Demonstrated ability to work respectfully and effectively with tenants from culturally and linguistically diverse (CALD) backgrounds
• A commitment to Link Wentworth’s values
• A valid National Police Check
• Willingness to comply with vaccination requirements
• A current driver’s license valid in the state of NSW
• A current NSW Working with Children’s Check