Background information about the job or company (e.g., role context, company overview)

At Allianz, we’re proud to be named one of the Best Workplaces in Australia 2025 and a Great Place to Work. As a leading global insurance and asset management brand, we prioritise care for our customers, the planet, and each other. We hire the very best people to further our commitment to caring and securing the future for our customers.

We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part of an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being.

Let’s care for tomorrow, so we can create a better future together, for everyone.

A full-time opportunity exists for a Regional Case Manager based in our Moe, Regional Victoria office.

About the role

Responsibilities or duties

• Proactively manage claims within delegated authority level to achieve the most cost-effective outcome within the framework of the legislation, identifying and managing return to work barriers on individual claims.
• Ensure customer service standards are maintained taken for prompt resolution of enquiries.
• Maintaining and improving technical knowledge across all facets of claims management.
• Keep up to date with legislative amendments and their practical application.

Qualifications or requirements (e.g., education, skills)

Experience needed

About you

• An energetic and motivated approach to managing a demanding portfolio
• Experience in a customer-centric environment
• Excellent verbal and written communication skills
• Proven ability to manage your time and prioritise work tasks effectively
• Superior customer service and communication skills
• A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape.

Any other provided details (e.g., benefits, work environment, team info, or additional notes)

Benefits and perks

• Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day!
• Flexible Work-Life Balance: Enjoy flexible and remote work options and workplace adjustments, with support for your work/life balance.
• Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.
• Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer!

For more details about our benefits, visit the Allianz Careers site.

• Proactively manage claims within delegated authority level to achieve the most cost-effective outcome within the framework of the legislation, identifying and managing return to work barriers on individual claims.
• Ensure customer service standards are maintained taken for prompt resolution of enquiries.
• Maintaining and improving technical knowledge across all facets of claims management.
• Keep up to date with legislative amendments and their practical application.

• Excellent verbal and written communication skills
• Proven ability to manage your time and prioritise work tasks effectively
• Superior customer service and communication skills
• A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape.

• Experience in a customer-centric environment