Background

At Star Aviation, we’re big enough to manage, but small enough to care. With us, you’ll experience the scale of working with Australia’s leading airlines, while still being part of a business that treats you like an individual.

Our values are at the heart of everything we do, and we’re excited to welcome people who share them. When we work with those who live our values every day, we strengthen and protect the great culture that defines Star Aviation, ensuring it continues to deliver exceptional results for our people, our partners, and our passengers.

How We Support You

We'll support your growth with ongoing career training and development through our in-house programs, and you'll enjoy access to discounts and benefits across a range of lifestyle and retail brands like SpecSavers, Hello Fresh, Koala Furniture and many others. Additionally employees can join Fitness Passport when you are a Star Aviation employee.

About the Role

As a Cargo Ramp Crew Leader, you are responsible for leading a team throughout aircraft arrivals, turnarounds, and departure operations, ensuring operations are delivered in a safe and efficient manner.

In the role, you provide day-to-day direction, coordination, and leadership to team members, ensuring operational standards, safety and on-time performance targets are consistently achieved. You are responsible and accountable for ensuring accurate loading and unloading of aircraft in accordance with load instructions.

Service Delivery

• Deliver services on behalf of Star Aviation customers, ensuring compliance and safety regulations are always met to the highest standards
• Allocate work tasks applicable to the aircraft movements, ensuring staff are positioned and equipped appropriately, ensuring adherence to on time performance metrics
• Ensure timely completion of baggage loading and unloading, aircraft marshalling, GPU and tug operations, aircraft cabin cleaning, and all other applicable tasks associated with aircraft movements
• Ensure accurate loading and unloading of aircraft in accordance with load instructions provided by the airline
• Ensure baggage reconciliation is completed in line with aircraft requirements
• Responsible for courteous, prompt, accurate and careful handling of air freight and company material
• Represent both the Airline and Star to the highest-level ensuring customer satisfaction
• Report to the on-shift Duty Manager in a timely manner on any issues or activities likely to influence operations or relations with airline customers
• Communicate effectively with both Star Aviation and Airline representatives
• Ensure compliance with all Uniform & PPE requirements

People and Shift Management

• Manage key personnel ensuring the operations are being delivered in an efficient and safe manner
• Conduct pre and post flight briefings to ensure key personnel are aware of operational requirements
• Always lead by example, ensuring yourself and your team act in accordance with Star Aviation guidelines and appropriate professional standards
• Drive a safety culture through your team, ensuring compliance with both the Airline, Airport and Star Aviation requirements
• Identify and resolve problems/conflict at ground level
• Reporting matters of significance in a timely manner to relevant stakeholders

Management of GSE

• Ensure the safe and secure operation of all equipment
• Report equipment malfunction to the on-shift Duty Manager
• Test all relevant equipment for serviceability before use via company process

Skills and Experience

• Deliver services on behalf of Star Aviation customers, ensuring compliance and safety regulations are always met to the highest standards
• Allocate work tasks applicable to the aircraft movements, ensuring staff are positioned and equipped appropriately, ensuring adherence to on time performance metrics
• Ensure timely completion of baggage loading and unloading, aircraft marshalling, GPU and tug operations, aircraft cabin cleaning, and all other applicable tasks associated with aircraft movements
• Ensure accurate loading and unloading of aircraft in accordance with load instructions provided by the airline
• Ensure baggage reconciliation is completed in line with aircraft requirements
• Responsible for courteous, prompt, accurate and careful handling of air freight and company material
• Represent both the Airline and Star to the highest-level ensuring customer satisfaction
• Report to the on-shift Duty Manager in a timely manner on any issues or activities likely to influence operations or relations with airline customers
• Communicate effectively with both Star Aviation and Airline representatives
• Ensure compliance with all Uniform & PPE requirements
• Manage key personnel ensuring the operations are being delivered in an efficient and safe manner
• Conduct pre and post flight briefings to ensure key personnel are aware of operational requirements
• Always lead by example, ensuring yourself and your team act in accordance with Star Aviation guidelines and appropriate professional standards
• Drive a safety culture through your team, ensuring compliance with both the Airline, Airport and Star Aviation requirements
• Identify and resolve problems/conflict at ground level
• Reporting matters of significance in a timely manner to relevant stakeholders
• Ensure the safe and secure operation of all equipment
• Report equipment malfunction to the on-shift Duty Manager
• Test all relevant equipment for serviceability before use via company process

• Team Leadership
• Cleaning
• Drivers Licence
• Previous experience managing and or leading a team
• Previous experience in ground handling or ramp operations
• A valid Australia Driver’s Licence
• Ability to obtain and hold a valid Aviation Security Identification Card (ASIC)
• Ability to obtain and hold a valid Authority to Drive Airside Card (ADA)

• Previous experience managing and or leading a team
• Previous experience in ground handling or ramp operations
• A valid Australia Driver’s Licence
• Ability to obtain and hold a valid Aviation Security Identification Card (ASIC)
• Ability to obtain and hold a valid Authority to Drive Airside Card (ADA)