About the Role

Our client is a QLD government statutory authority based in Fortitude Valley QLD. They are currently seeking 2x Billing Officers to come in and work with them on a temp contact opportunity until 29th May 2026.

Candidates for this role must have:

• Previous experience with Billing and Metering
• Previous government experience
• Previous experience in a similar role

Key responsibilities include:

• Regulatory Governance: Support the development of financial policies to ensure full compliance with legal standards and industry best practices.
• Operational Compliance: Adhere to mandatory procedures and regulatory codes, ensuring all work meets required standards and exceptions are management-authorised.
• Capability Building: Proactively enhance technical skills through formal training, coaching, and development planning to maintain procedural expertise.
• Workflow Management: Prioritise personal tasks to meet productivity and quality targets while using performance systems to drive continuous improvement.
• Advanced Customer Service: Resolve complex or non-standard customer cases and inquiries that fall outside routine operational boundaries.
• Investigative Communication: Utilise internal and external systems to research account data and gather information necessary for resolving customer issues.
• Data Accuracy: Extract and input critical data into maintenance systems to ensure record integrity.
• CRM Maintenance: Record every customer interaction in CRM systems to provide the high-quality data needed for business development and retention.

About You

You will be an experienced Billing/Metering professional with proven experience and reliability in previous positions.

The successful candidate will possess:

• Previous experience with Billing and Metering
• Previous government experience
• Previous experience in a similar role

What’s in it for you?

Working as a contractor with Randstad comes with many benefits including:

• Access to our benefits platforms offering discounts at a range of huge retailers
• 3 x pay runs per week ensuring you are always paid within the week
• Exclusive access to roles before we go to market
• Access to our employee assistance program services, including counselling services

• Support the development of financial policies to ensure full compliance with legal standards and industry best practices.
• Adhere to mandatory procedures and regulatory codes, ensuring all work meets required standards and exceptions are management-authorised.
• Proactively enhance technical skills through formal training, coaching, and development planning to maintain procedural expertise.
• Prioritise personal tasks to meet productivity and quality targets while using performance systems to drive continuous improvement.
• Resolve complex or non-standard customer cases and inquiries that fall outside routine operational boundaries.
• Utilise internal and external systems to research account data and gather information necessary for resolving customer issues.
• Extract and input critical data into maintenance systems to ensure record integrity.
• Record every customer interaction in CRM systems to provide the high-quality data needed for business development and retention.

• Billing and Metering experience
• Government experience
• Experience in a similar role
• Advanced Customer Service skills
• Investigative Communication skills
• Data Extraction and Input skills
• CRM System proficiency

• Previous experience with Billing and Metering
• Previous government experience
• Previous experience in a similar role