Background information about the job or company

Our team supports global applications that enable the Risk Management Group’s Credit Risk users. We focus on maintaining resilient systems, managing production environments, and delivering reliable technical solutions for our users.

At Macquarie, our advantage is bringing together diverse people and empowering them to shape all kinds of possibilities. We are a global financial services group operating in 31 markets and with 56 years of unbroken profitability. You’ll be part of a friendly and supportive team where everyone - no matter what role - contributes ideas and drives outcomes.

Responsibilities or duties

In this role you will provide hands-on support for Java-based applications used in credit risk. You will monitor system health, manage incidents, and work closely with users and technology teams to resolve issues in a fast-paced production environment. You will focus on user-facing applications, applying a strong customer service mindset while contributing to automation and continuous improvement within a global DevOps team.

Qualifications or requirements

3–4 years' experience working as an application support engineer

Experience providing application support for Java or J2EE based systems, with exposure to Java backend and JavaScript frontend technologies

Exposure to cloud platforms (preferably AWS), with an understanding of monitoring and supporting cloud-based applications.

Strong SQL skills and experience working with databases such as Oracle, SQL Server, or Sybase, with the ability to debug issues using Java

Knowledge of IT service management and agile tools and processes, with experience in incident and change management systems such as JIRA or Confluence

Strong customer service mindset, with an ability to support user-facing applications and communicate clearly with stakeholders

A proactive mindset with a willingness to learn, adapt, and grow within a DevOps and engineering environment.

Any other provided details

We love hearing from anyone inspired to build a better future with us, if you're excited about the role or working at Macquarie we encourage you to apply.

What we offer

At Macquarie, you’re empowered to shape a career that’s rewarding in all the ways that matter most to you. Macquarie employees can access a wide range of benefits which, depending on employment type, include:

• 1 wellbeing leave day per year
• Up to 5 additional service bonus leave days per year
• Up to 20 weeks’ paid parental leave for primary caregivers along with 12 days of transition leave upon return to work, and 6 weeks’ paid leave for non-primary caregivers
• 2 days of paid volunteer leave and donation matching
• Up to 12 months’ gender affirmation leave, including 6 weeks’ paid leave
• Access to Employee Assistance Program and wellbeing benefits including skin and health checks, and flu vaccinations
• Access to a wide range of salary packaging options
• Access to a wide range of learning and development opportunities, including reimbursement for professional membership or subscription
• Hybrid and flexible working arrangements, dependent on role
• Reimbursement for work from home equipment

• Provide hands-on support for Java-based applications used in credit risk.
• Monitor system health.
• Manage incidents.
• Work closely with users and technology teams to resolve issues in a fast-paced production environment.
• Focus on user-facing applications.
• Contribute to automation and continuous improvement within a global DevOps team.

• Application support for Java or J2EE based systems
• Java backend technologies
• JavaScript frontend technologies
• Cloud platforms (preferably AWS)
• Monitoring and supporting cloud-based applications
• Strong SQL skills
• Databases such as Oracle, SQL Server, or Sybase
• Debugging issues using Java
• IT service management and agile tools and processes
• Incident and change management systems such as JIRA or Confluence
• Strong customer service mindset
• Ability to support user-facing applications
• Clear communication with stakeholders
• Proactive mindset
• Willingness to learn, adapt, and grow within a DevOps and engineering environment

• 3–4 years' experience working as an application support engineer
• Experience providing application support for Java or J2EE based systems
• Exposure to cloud platforms (preferably AWS)
• Strong SQL skills and experience working with databases such as Oracle, SQL Server, or Sybase
• Knowledge of IT service management and agile tools and processes
• Experience in incident and change management systems such as JIRA or Confluence