Premium Tier One Flagship Lounge Sydney International Airport

Mainly Monday to Friday, some nights and weekends required

High volume, providing 5 star guest experience across all lounge touch points

Compass Group Australia's dedicated Airline Lounge business delivers specialist services to meet the needs of travellers across lounge industries. We pride ourselves on fresh and delicious offerings while balancing lower carbon intensive menu options; The delivery of our services allows us to partner with clients and reducing the impact of the lounge operations on the planet.

THE POSITION

Lead the daily operations of a flagship Executive Business Class Lounge at Sydney International Airport, setting the benchmark for premium guest experience

Drive an exceptional, personalised hospitality experience across food and beverage, catering, and concierge services

Be a visible, hands-on leader on the floor, inspiring your team to deliver 5-star service at every guest touch point

Manage cost of goods and implement effective stock control systems to support a high-quality food and beverage offering

Deliver monthly financial and budgetary reporting, identifying opportunities to streamline operations without compromising service standards

Cultivate a team culture built on hospitality excellence, pride, and continuous development

Lead, motivate and develop your team to consistently exceed the expectations of premium airline guests

Implement strategies to reduce labour turnover and build a stable, engaged team

Build and maintain a strong, trusted relationship with the client

THE PERSON

A genuine passion for premium hospitality and delivering outstanding guest experiences in a luxury or high-end environment

Proven experience leading food and beverage or catering teams in a premium setting, airline lounge, luxury hotel, or fine dining background highly regarded

Warm, polished, and guest-obsessed, you lead by example on the floor and set the tone for your team

Sound commercial acumen with experience managing budgets, cost controls, and P&L

Excellent communication and interpersonal skills, with confidence engaging stakeholders at a senior level

Strong leadership skills with a track record of building motivated, high-performing hospitality teams

Solid understanding of food safety, hygiene standards, and compliance requirements (Level 3 preferred)

Hospitality or Business qualifications well regarded

Proficient in Microsoft Office and comfortable managing resources in line with operational targets'

THE BENEFITS

Career Growth – Unlock your potential with our career pathway and my learning programmes within Compass Group.

Paid parental leave opportunities.

Salary packaging options to make your dollar go further – secure your future.

Easy access to 100+ retail discounts through our Maxxia partners.

Opportunity to learn new skills and move to a host of exciting and new roles within the global company.

A chance to join an ecologically and socially forward operation.

Senior Management recognition programs run for our team members.

Exclusive discounts on Travel, Cars, Accommodation, Electronic devices & more!

• Lead the daily operations of a flagship Executive Business Class Lounge at Sydney International Airport, setting the benchmark for premium guest experience
• Drive an exceptional, personalised hospitality experience across food and beverage, catering, and concierge services
• Be a visible, hands-on leader on the floor, inspiring your team to deliver 5-star service at every guest touch point
• Manage cost of goods and implement effective stock control systems to support a high-quality food and beverage offering
• Deliver monthly financial and budgetary reporting, identifying opportunities to streamline operations without compromising service standards
• Cultivate a team culture built on hospitality excellence, pride, and continuous development
• Lead, motivate and develop your team to consistently exceed the expectations of premium airline guests
• Implement strategies to reduce labour turnover and build a stable, engaged team
• Build and maintain a strong, trusted relationship with the client

• Guest Experience
• Hospitality
• Food and Beverage Services

• A genuine passion for premium hospitality and delivering outstanding guest experiences in a luxury or high-end environment
• Proven experience leading food and beverage or catering teams in a premium setting, airline lounge, luxury hotel, or fine dining background highly regarded
• Warm, polished, and guest-obsessed, you lead by example on the floor and set the tone for your team
• Sound commercial acumen with experience managing budgets, cost controls, and P&L
• Excellent communication and interpersonal skills, with confidence engaging stakeholders at a senior level
• Strong leadership skills with a track record of building motivated, high-performing hospitality teams
• Solid understanding of food safety, hygiene standards, and compliance requirements (Level 3 preferred)
• Hospitality or Business qualifications well regarded
• Proficient in Microsoft Office and comfortable managing resources in line with operational targets'