Life at Mission Australia

When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we advocate for a fairer Australia, to meet the growing needs of people across the country. Together we’re building hope and possibility for all.

Find out more about us and our purpose.

Your Opportunity

Based in Meekatharra, the Administration Officer plays a vital role as the first point of contact for clients, staff, and visitors engaging with the service, both face to face and over the phone. This is an on‑site position integrated into a community‑focused environment where you will support the smooth operation of programs through efficient, confidential, and high‑quality administrative support.

The role involves managing multiple competing priorities, responding to diverse requests, and ensuring the effective coordination of front‑of‑house and back‑office functions. You will also contribute to Emergency Relief services, which support individuals and families experiencing financial hardship by providing immediate material assistance and linking them with appropriate community supports to enhance their wellbeing and self‑reliance.

Your Key Responsibilities

• Provide a welcoming, professional, and supportive experience to all individuals accessing the service, using sound judgement, confidentiality, and sensitivity.
• Deliver a broad range of administrative tasks, including answering calls, managing appointments, processing mail and email correspondence, ordering supplies, and maintaining electronic files and accounts payable activities to support efficient office operations.
• Manage the reception and front‑office environment, including coordinating visitors, responding to enquiries, and supporting meetings through room bookings, agendas, minutes, and catering arrangements.
• Provide administrative support to the Program Manager, including diary support, meeting organisation, and assistance with administrative projects as required.
• Conduct Emergency Relief intake, schedule appointments, and ensure equitable, fair access to support services while referring clients to internal or external services where appropriate.
• Assist with financial processes such as preparing budget information, journal entries, petty cash, and corporate card transactions in accordance with organisational policies.
• Participate in quality improvement activities, including data collection, program reviews, and identifying opportunities for organisational improvement and innovative practice.

Requirements for Success

• Demonstrated experience in administration roles, including handling varied administrative tasks under limited supervision and providing high‑quality secretarial or front‑office support.
• Experience working with vulnerable individuals or within child, youth, family, or community services, with confidence in building rapport with clients, staff, and stakeholders.
• Strong capability in working respectfully with people experiencing financial hardship, domestic and family violence, homelessness, substance misuse, or health‑related challenges.
• Relevant qualifications in Administration or Business (e.g., Certificate in Business Administration) are highly regarded.
• Proven ability to manage challenging behaviours with dignity and professionalism while maintaining a high level of confidentiality.
• High proficiency in databases, information systems, and Microsoft Office applications, along with strong literacy, numeracy, communication, and analytical skills.
• Ability to prioritise and manage multiple competing priorities in a busy and complex work environment, paired with sound problem‑solving and solutions‑focused thinking.
• Full driver licence with no restrictions.
• Before starting work with us, you will need to undertake a national police history check, qualifications, and referee checks, and have a clearance to work with children/vulnerable people.

Your Benefits

To ensure our employees feel valued, empowered, and celebrated, we provide a range of employee benefits including:

• Rewarding work – every day you know you’re making a real difference
• Not-for-profit salary packaging, reducing your tax (details via AccessPay)
• Free external, confidential counselling and access to chaplaincy support.
• Volunteering opportunities
• Extra leave available including an additional public holiday, additional annual leave day on your work anniversary and the opportunity to purchase further annual leave.
• Very Remote Benefits Include:
• Additional $1,000 each year to help with cost of living in a remote area
• 5 weeks Annual Leave
• Access to up to 5 additional days Personal/carers leave each year

• Provide a welcoming, professional, and supportive experience to all individuals accessing the service, using sound judgement, confidentiality, and sensitivity.
• Deliver a broad range of administrative tasks, including answering calls, managing appointments, processing mail and email correspondence, ordering supplies, and maintaining electronic files and accounts payable activities to support efficient office operations.
• Manage the reception and front‑office environment, including coordinating visitors, responding to enquiries, and supporting meetings through room bookings, agendas, minutes, and catering arrangements.
• Provide administrative support to the Program Manager, including diary support, meeting organisation, and assistance with administrative projects as required.
• Conduct Emergency Relief intake, schedule appointments, and ensure equitable, fair access to support services while referring clients to internal or external services where appropriate.
• Assist with financial processes such as preparing budget information, journal entries, petty cash, and corporate card transactions in accordance with organisational policies.
• Participate in quality improvement activities, including data collection, program reviews, and identifying opportunities for organisational improvement and innovative practice.

• High proficiency in databases, information systems, and Microsoft Office applications
• Strong literacy, numeracy, communication, and analytical skills
• Ability to prioritise and manage multiple competing priorities in a busy and complex work environment
• Sound problem-solving and solutions-focused thinking
• Proven ability to manage challenging behaviours with dignity and professionalism
• High level of confidentiality
• Ability to build rapport with clients, staff, and stakeholders

• Demonstrated experience in administration roles, including handling varied administrative tasks under limited supervision and providing high-quality secretarial or front-office support.
• Experience working with vulnerable individuals or within child, youth, family, or community services.
• Strong capability in working respectfully with people experiencing financial hardship, domestic and family violence, homelessness, substance misuse, or health-related challenges.
• Relevant qualifications in Administration or Business (e.g., Certificate in Business Administration) are highly regarded.
• Full driver licence with no restrictions.
• National police history check, qualifications, and referee checks, and a clearance to work with children/vulnerable people will be required.